The Car Group

Benito has been “the best “ service agent ever!! He has been taking care of us and our cars for many years now. He is a great ambassador for Norm Reeves!!

Anthony and Brandon are the best!

I’m sure my concerns were expressed to the assistant service manager. I went to the dealer back in December and Brandon was supposed to submit a claim to Honda regarding some cosmetic defects with my vehicle. Two months later I go to the dealer for an unrelated recall and ask what the outcome of the claim was... only to find out Brandon never did his job after being told what to do by the assistant manager. Today Brandon’s excuse was, “I never did it,” right in front of the assistant manager.

Ivette was great! Thank you!!

I was forced to either make an unsecured payment over the phone or pick up my car the next day. As I am working from home with my children and being home without a car in case of an emergency situation is a risk. I paid for an oil change that I am not sure if it was actually performed since the B1 service light was on and the dash said I had 10% oil life. However the biggest disappointment and disgust that I experienced with this services was when I was told that they test drove my car and could not replicate the on going issue with my idle engine stop feature (several occasions of the car completely turning off and has place me and others in danger when the car does not restart and rolls back or places me and my passengers dangerous traffic situation) yet the didn’t not drive my car more that 1/4 mile or less. When I picked up my car and drove a 1/2 mile away the odometer moved one only mile. Now I’m not sure if they even attempted to drive my vehicle to do their “test drive” to replicate the problem since they had to move my vehicle a few times while possibly performing a B1 service from point A to point B as I dropped my car off as a late drop off. I also verify that they have my car a B1 service. I am completely disappointed and dissatisfied with this dealerships customer service or competency. I will never return to Norm Reeves Honda. I will also share my horrible experiences to my friends and family.

Good job for Matthew!!

Love Benito! He is the best!!

Went in for oil change and also needed to have the trim on my vehicle door looked at and fixed. I had an appointment and my wait time was 3 hrs. I was told they fixed the rattling trim on my vehicle door. I should have checked the work, but after standing and walking around for 3 hrs. I needed to leave in a hurry. When I got home I noticed the problem wasn’t fixed at all!!!! It is so disappointing to think the people you trust with your vehicle will overlook the obvious and say it is fixed. Apparent they are far from detail oriented. I was truly hoping for a much better outcome.

Brandon was very helpful in explaining what was covered by the dent protection.

He was very nice patient and answered all my questions I’d like him to always be my service advisor

Joshua was very helpful

Amazing customer service!!! He and him team did an excellent job quickly, accurately and professionally addressing and locating the problem with my vehicle and fixing it! They had the work done and the car washed before I even got back to the dealership. They went above and beyond to provide me with the best possible customer service they could offer. I greatly appreciated the work Ivan and his team did and will always come back for all of my service needs!!!

Very nice service rep and my car was done in just over an hour.

Benito did a great job, made everything run smoothly.

It did took foreverto get the service done but I do understand that the dealership had a few cars before me. What Hemanshu Bagga did for me and my mom was told us he would help us with the oil change and told us were to sit down to wait. I thought that was so nice of him great customer service thank you.

I was very happy with Mark. He took very good care of me

My service manager always takes care of me and my cars and trust him very much... He communicates very well answers all my questions and updates me daily.

Nat was great

Very courteous, communicated well and delivered the vehicle on time.

Price was steep, I truly believe the labor price was a bit too much.