Excellent customer service. 10 out of 10 stars. Thank you!
3/14/2021
Tammy W. VERIFIED CUSTOMER
Ivan is amazing!!! What a great worker he truly is! Ivan is very helpful and very nice! Great at what he does he’s know his job!!!
3/14/2021
Ma Guadalupe. VERIFIED CUSTOMER
Customer service over the phone never told me you moved, so I Was on your old location until I guy told me you moved, so I had a hard time trying to find you.
3/14/2021
Steve F. VERIFIED CUSTOMER
Raul did an outstanding job.
3/14/2021
Nancy E. VERIFIED CUSTOMER
The reps always treat me nice and are informative thank you
3/14/2021
Samantha P. VERIFIED CUSTOMER
Raul is the best!! He is always honest with me about what my car needs. He is wonderful with communication and is a trustworthy Service Advisor. I will continue to take my car for service to Norm Reeves VW because of Raul.
The service team at Norm Reeves VW is also excellent. They had my car ready to go in exactly the time frame that Raul estimated to me at the start of the service. All in all, thank you Norm Reeves VW! As a customer of over 5 years now, I look forward to continue coming here for my car’s service appts, and for future VW cars as well. :)
3/14/2021
Josevith V. VERIFIED CUSTOMER
Muy burn trabajo de Ivan cruz 100%
3/14/2021
Susana M. VERIFIED CUSTOMER
I was greeted very properly and escorted inside to started My paper work to get the oil change -I had no question everything was explained to me than sign- after I waited for my car( dealership) to be finished outside it was given back to me on the time promise . This young man ( Juan ****Luna ) served me last time and was very polite and honest the last time thank you for your service. Mrs Marroquin
3/14/2021
Michael A. VERIFIED CUSTOMER
Ray provided excellent service. Would recommend Ray to anyone.
3/14/2021
Luis A. VERIFIED CUSTOMER
Tom is the best. Always shows the same level of care for my car as I do. He deserves recognition for this. This is the reason I drive all the way from lake elsinore for my services.
3/14/2021
Ruben F. VERIFIED CUSTOMER
Thank you!
Job well done
3/14/2021
Jung Hau. VERIFIED CUSTOMER
Overall the service is great.
3/14/2021
Diane J. VERIFIED CUSTOMER
Dominic was professional, efficient, and listened to the concern I had about my car. He quoted the estimated costs and clearly explained what services would be included with no charge under the arrant. Overall, I would rate my experience with Dominic and Norm Reeves Honda Service Irvine a 10.
3/14/2021
Rafael B. VERIFIED CUSTOMER
Joshua did a great job. He clearly represent a top notch dealership that appreciates and values it’s customers.
3/14/2021
Scott H. VERIFIED CUSTOMER
Excellent
3/14/2021
Pamela G. VERIFIED CUSTOMER
Danielle was OUTSTANDING
3/14/2021
Aron H. VERIFIED CUSTOMER
I was very satisfied.
3/14/2021
Andrew Y. VERIFIED CUSTOMER
initial contact was not the best when I called the service dept. and was told my car would not even be looked at until middle of next week.,Chyne the tech writer at the service desk got my car taken care of right away. HE did and excellent job.
3/14/2021
Reynaldo G. VERIFIED CUSTOMER
I am completely satisfied with the service provided by Brandon. He communicated very well on all the aspects of the service. He was polite and courteous.