It was a terrible service experience for which I met with Catherine Schlueter before leaving. I have also written a detailed written account and am submitting it to Honda USA in Torrance identifying all the specific failures in communication, some that present as outright lies leaving me to feel that I personally did not matter. My ordeal began at my scheduled 8:45am appointment time and extended until almost 1pm the following day. It is no wonder that Lexus, Toyota, Subaru and Mercedes-Benz appear in Forbes list of top 20 companies for customer service and not Honda. Finally I called back at around 2pm to talk with Ms. Schlueter since I had to leave to get my daughter to cheer practice. I was connected to her direct line and left a message on her voicemail to which I never received a call back.
4/1/2021
Joe P. VERIFIED CUSTOMER
Dominick provided great service. He was professional , personal and very thorough in explaining everything. He is a real asset to Honda!!!
4/1/2021
Carol C. VERIFIED CUSTOMER
I appreciated the discount for having my car serviced I had my oil changed and my tires rotated and I appreciated her giving me a discount thank you
4/1/2021
Adalberto V. VERIFIED CUSTOMER
He kept me informed and made sure it was done right and answered my questions.
4/1/2021
Sharonda W. VERIFIED CUSTOMER
Juan did an excellent job. He waa very helpful, provided great advice, and was very informative. He was also very very nice. I didnt feel rushed and he took his time explaining the services to me
4/1/2021
Delia A. VERIFIED CUSTOMER
When I drove up today to drop off my car they were swamped with vehicles coming in but despite that, service advisor Anthony Sanchez checked me in as quick as possible. He also managed to get me the last rental car available so I didn't have to wait there at the dealership. I've been helped out by him on several occasions and it's always a pleasure to be helped out by Mr. Sanchez.
4/1/2021
Darla L. VERIFIED CUSTOMER
Gabby and all the staff are excellent!
4/1/2021
Miriam M. VERIFIED CUSTOMER
I had an appointment for an oil change at 7:20 am. Two hours later I inquired as to the status of my vehicle and was informed that it was ready and parked up front. I don’t know how long my car had been ready for, but I would of liked to be informed immediately especially after waiting for two hours. I also feel like the dealership is deceiving. I say this due to the fact that I had a coupon for a $39.95 oil change, but was charged $49.95. The sales person did not offer an explanation. I had to ask why the extra $10.00 and he said it was due to the type of oil my car required. I would have liked the coupon to specify which vehicles would qualify for the $39.95 price. Furthermore I have been to many dealerships that offer a free car wash with any service purchase, but none was offered.
4/1/2021
Bryson R. VERIFIED CUSTOMER
Isabelle and Brian S. were tremendous help.
4/1/2021
Suhang D. VERIFIED CUSTOMER
Julie was very helpful, even though things were hectic. She kept in touch with me throughout the process, and even though I had follow up questions after my service, she was willing to go the extra step to make sure I understood and was taken care of. 10/10!
4/1/2021
Vivian C. VERIFIED CUSTOMER
This is my first time at this location and I was completely satisfied with my service. Ricardo was helpful and approachable. I did not have a problem with leaving or picking up my car. I would come back to this location again.
4/1/2021
Julian G. VERIFIED CUSTOMER
Ricardo Badillo was super nice and helpful!! An amazing person!!
4/1/2021
Rebecca B. VERIFIED CUSTOMER
AMAZING SERVICE FROM EDWIN AS ALWAYS ! THANK YOU CERRITOS INFINITI !
4/1/2021
Robert T. VERIFIED CUSTOMER
Met with a smile, took car right away, I knew before hand that it would be an hour or more to do the recall repair, Danielle called me when it was done about 45 min. The car was waiting for me washed and dryed. Thanks for a great job. I dont know why anyone would go to Fort Myers Volkswagon where you are treated like crap, when you can be treated by people who care.
4/1/2021
Milda P. VERIFIED CUSTOMER
The tires were not rotated nor checked. If the job was done correctly, I would not be stranded with a flat tire after the service. And even though, I called back, no one even bothered to call me back. I replaced flat tire w a nail in it (you definitely can see the nail when you rotate tires) with a new one. I need you to reset electrinics to remove "flat tire" notice on my screen. Please schedule me in
Milda
4/1/2021
Joseph M. VERIFIED CUSTOMER
Arcee is great to work with. Thanks.
4/1/2021
Robert N. VERIFIED CUSTOMER
Kevin is always a delight to work with! He is very astute, professional and goes the extra steps to provide excellent service. Kevin is also very personable and caring. He is a tremendous asset to your organization!
4/1/2021
Joseph G. VERIFIED CUSTOMER
Im satisfied with the service personnel. I’m disappointed in the VW product. Second time with the same problem with ignition. I never had a problem like this in 50 years of owning vehicles. Now it’s a $600 repair. Before purchasing this beetle, reviews said if you want to spend a lot of time with your vehicle in the repair shop you should purchase a VW.