He was very polite and my vehicle was ready when he said it would be.
4/11/2021
Chhakrya L. VERIFIED CUSTOMER
1. Took over 4 hours to verify that safety recall part is not defective (part replacement not needed).
2. Request to receive text message when ready for vehicle pickup was accepted, but not performed.
3. Was given back the key for vehicle pickup, but have to ask for the park location. Then was told that the "vehicle is up front." Took some times to look everwhere up front, but did not find the vehicle. The vehicle was still in the back service area. (The customers should never have to ask where their vehicles park for pickup, just **** them there with a thank you smile).
4. Upselling services should be presented as a recommendation. Avoid the "scare tactic," it does not work for every customer.
4/11/2021
Orasa R. VERIFIED CUSTOMER
4 stars out of 5
4/11/2021
Mario P. VERIFIED CUSTOMER
Mario
4/11/2021
Marisol R. VERIFIED CUSTOMER
Bad customer service
4/11/2021
Maribel K. VERIFIED CUSTOMER
I received great customer service from Cheyne. He’s very polite and attentive.
4/11/2021
Danny P. VERIFIED CUSTOMER
John Le is a very kind and helpful service advisor. Excellent customer service over all. Thank you technicians who performed services on my car. 5 stars ?? ?? ?? ?? ?? for the team. ????
4/11/2021
Amanda S. VERIFIED CUSTOMER
Robert was helpful and the service was completed in the time-frame he provided today. However, it was our second day back to complete a service that should have been completed at yesterday's appointment. Better communication between Honda's sales, parts and service team might have avoided this issue.
4/11/2021
Frankie C. VERIFIED CUSTOMER
Trevor was excellent! Very professional to the extent he should be put on a track for a management/leadership role, it not already.
4/11/2021
Carlos H. VERIFIED CUSTOMER
Josh Martinez is very knowledgeable and great customer skills
4/11/2021
Emilio F. VERIFIED CUSTOMER
Excellent customer service.
4/11/2021
Larvell H. VERIFIED CUSTOMER
Best dealership in so cal
4/11/2021
Lisa M. VERIFIED CUSTOMER
Omar is a super good rep!
4/11/2021
Natalie H. VERIFIED CUSTOMER
Jason was very helpful and had great customer service. He answered all my questions and was very quick with my vehicle. I will be requesting Jason on my next visit.
4/11/2021
Steven T. VERIFIED CUSTOMER
Excellent A+ services, quickly and politely suggestion for my car maintenance requirements.
4/11/2021
Stephanie M. VERIFIED CUSTOMER
Raul was very helpful and friendly and made my experience very easy. I walked in to pick up my car and he already had all the paperwork ready to go and knew who I was. Thank you!
4/11/2021
Oliver O. VERIFIED CUSTOMER
Omar has excellent people skills. People like him will retain your customers. He kept me updated with the status of the minivan. Much appreciated.
4/11/2021
Emelyn A. VERIFIED CUSTOMER
Robert and Christina are both very helpful and good with customer service. They listened to customer's needs and attended to it diligently.