The Car Group

Very polite and helpful.

Good, fast service.

My appointment was for 9:15 AM and I arrived early, before 8 AM. This call was for basic service, oil change and tire rotation plus check engine diagnostic. The results weren't available until nearly 11 AM. I noticed six or more customers arrive and have service completed while I was waiting. After receiving results and making decision on how to proceed with repairs it took an additional 20 minutes or longer to complete work. After paying my bill, I went outside to get my car. The wrong vehicle was brought up and I had to wait 15 minutes to get mine. Very slow service on this visit. I am normally quite satisfied with service at NRH.

Survey completed.

Thanks Omar for making me feel comfortable from our initial contact excellent customer service and knowledge. I am so grateful for you keeping an eye out and your honesty I feel safer in my vehicle. Also thanks to Jennifer for her help and knowledge

Hans was friendly and helpful! Even recommended a place to get some breakfast while we waited. Love the new store! Sad the coffee machine was broken.

I told him to order part in advance. He did not. So another trip to shop to fix a year old problem. Did not need to be rediognosed. Just frustrated with constant very polite jerking around.

When I took my car into service for a recall yesterday and I noticed that my entertainment dash touch screen was scratched and cracked after your service. My car is new and it needs to be repaired since it wasn’t there before the repair.

Thanks nice work nice new place

Raul was great, and he had my work completed and the car back in my hands well before the estimated time. And I was also able to get my radio system synch’ed with two cell phones.

Ivan was awesome! He explained everything to me, was patient, courteous and just great! You need all your service people to be like him!!

Great. Thanks for inspecting under the hood and finding rodent tacks.

Took my vehicle in for the 7th time to Norm Reeves and made an appointment per my Case Manager’s recommendation from Honda America to diagnose and troubleshoot my sound issue that I have been trying to fix since purchasing the car in Dec 2020. I had to leave my cell phone and vehicle with the Service Department at 8:40 AM and did not get my vehicle and cell phone back until 3:00 PM. I gave instructions how to duplicate the issue that has been confirmed in my past visits. The notes when picking up my car that I had to sign said that there were no issues and defect could not be duplicated. I told my service advisor I disagreed with the findings but it was of course out of his control and I understand. Ramiro **** was my service advisor again and he has always been helpful and understanding of my issues and explained to me it is out of his hands but he is willing to keep trying. My biggest disagreement is that the technician said that they could not duplicate the issue and that any issue heard is my own fault due to playing the music too loud and/or burning the amp. How is that possible when I purchased the vehicle in December and noticed it right away. I tried to troubleshoot myself and thinking it was a setting that needed to be changed but as soon as I deduced it was an issue I brought it in later that same month (on record). My second disagreement is when I got back in my vehicle after my latest visit the volume was on 19 - 20 level which is way too loud. How can you hear and diagnose my sound issue where the sound fades if the volume is so high? I am able to duplicate the issue per my instructions every time and much more noticeable when the volume level is at 14 or below. I have sent captured videos of this issue happening multiple times during my past visits and yet there has been no official diagnosis. I have been to Norm Reeves Honda 7 times already and even escalated my issue to Honda corporate hence my case manager and case number of the issue but I feel like this past visit put me back a couple steps to finally fixing the issue. I will keep trying as enjoying my brand new truck will entail fixing the audio issues I am experiencing. I do want to add Ramiro **** and Joseph Vargas have been very helpful throughout my experiences. I am hoping Kevin Harris and Mike Velasquez who are managers I have been referred to can help me escalate the issue or allow me to duplicate the issue for them, but I also have video evidence that they may review as well.

He was very professional and attentive.

I was thankful that Matthew Garrett was my service advisor. He was knowledgeable and kept me informed.

Joseph was very professional. No complaints

Good service

The service is great

Shoots thanks for gettin it done quick

It was a good experience v