Excellent service, completed on time. Omar’s conduct was very professional. We are very satisfied with the service
4/19/2021
Bob K. VERIFIED CUSTOMER
Quick,courteous & helpful
4/19/2021
Lorena B. VERIFIED CUSTOMER
The service was quick and easy. Thank you for making it smooth.
4/19/2021
Sean W. VERIFIED CUSTOMER
They ordered the wrong part. Then called me to come in and bring the car. Then i dropped the car off and left. Got a call an hour later to come pick it up as they had ordered the wrong part.
4/19/2021
Robert A. VERIFIED CUSTOMER
Omar was awesome! He explained the nature and importance of the recall repair
He called when the car was ready to be picked up and even offered a ride. I was very satisfied with Omar, the young guy who first met me in the service line. I will definitely refer/ use norm reeves Honda in the future!
4/19/2021
Catherine A. VERIFIED CUSTOMER
Great experience from start to finish!
4/19/2021
Chen-Min C. VERIFIED CUSTOMER
I like to have service
4/19/2021
Julia T. VERIFIED CUSTOMER
Drove up greeted right away and car serviced in a speedy manner
4/19/2021
Raul M. VERIFIED CUSTOMER
Fantastic Job!!
4/18/2021
Steve W. VERIFIED CUSTOMER
Car looks great, thanks
4/18/2021
Omar C. VERIFIED CUSTOMER
Thx
4/18/2021
Siddhartha G. VERIFIED CUSTOMER
Chyne was very courteous and helpful. I was very satisfied with his professionalism.
4/18/2021
Aurelia P. VERIFIED CUSTOMER
Good job well done
4/18/2021
Debra G. VERIFIED CUSTOMER
Terrel was kind and professional. He explained the inspection results of my car carefully and was fun to work with!
4/18/2021
Ana R. VERIFIED CUSTOMER
tony has excellent customer service skills.????
4/18/2021
George L. VERIFIED CUSTOMER
Excelente service. Julie Canales explained in detail the issue with my 2008 Honda Odyssey minivan.
4/18/2021
Dara F. VERIFIED CUSTOMER
I opted to wait and the service was prompt and staff courteous.
4/18/2021
Armel P. VERIFIED CUSTOMER
Omar was very attentive, called to male sure we were ok and had a ride to the dealership to pick up the car. Let me know the cost up front and get verbal acknowledgment of the cost of key replacement. Then when he realized the key would be more expensive because it was push start he texted the updated price to make sure I was ok with it. The only issue is, in all this communication he failed to mention that $50 of the total cost would be for “emergency” key. If I had been told this I would have said we could wait for they key, it wasn’t an emergency. We’re in town for a few days and head family arrive (which is why I didn’t ultimately need the Lyft to get to the service center). When someone is paying that much to replace a car key and you want to give good service by making it clear the toys cost, please don’t forget to mention the actual cost breakdown. Even if the additional emergency cost is always tacked on, it would have been pertinent to be told about it.
Thanks!
4/18/2021
Robert I. VERIFIED CUSTOMER
Norm Reeves service experience didn’t start off perfectly but by the end I was completely satisfied. I had to struggle to get satisfaction.
4/18/2021
Gerardo A. VERIFIED CUSTOMER
Very pleased with the services and wonderful
agents like Rafael and used vehicle manager
Tony, also would like to add that I would
Definitely recommend this dealership to everyone, thanks again G.Alonzo.