Yes, I answered unsatisfied to your questionnaire. But, please, do not hold Jacob Wu accountable. I am reasonably sure that it was a process error. Jacob was courteous, professional and answered all of my ignorant questions. I asked, several times, to have my car washed as part of the service. It was not. I was told my car would be available at approximately 1:45. At 2:30 I called to check the status. After being on and off hold for 20 minutes, I was told someone would get back to me, soon, for an update. I received a call at 3:25 to notify me my car was ready. When I picked up my car, I pointed out that it had not been washed. Jacob apologized profusely and offered to wash the car then. Unfortunately, I was already running late and could not accept his gracious offer.
4/28/2021
Steve Y. VERIFIED CUSTOMER
Good service
4/28/2021
Salvador D. VERIFIED CUSTOMER
Raul and Tom are awesome
4/28/2021
Loenard W. VERIFIED CUSTOMER
Omar gave exceptional service
4/28/2021
Elisa M. VERIFIED CUSTOMER
Daniel Sanchez is very nice person, he’s doing excellent job, I will come back for sure for service my car, thanks Daniel Sanchez.
4/28/2021
Tom O. VERIFIED CUSTOMER
The service was good. The new tire,wheel and air sensor were mounted properly under the back of my Expedition. I will continue to take my Fords there for service.
Thomas O'Donnell
4/28/2021
Jennifer G. VERIFIED CUSTOMER
The oil life % indicator wasn’t reset. And I also didn’t get a new sticker with the mileage for the next oil change.
4/28/2021
Wenna S. VERIFIED CUSTOMER
Excellent service always.
4/28/2021
Clarisa B. VERIFIED CUSTOMER
I am a huge supporter of Dominick. He is very patient and helpful.
4/28/2021
Jesus M. VERIFIED CUSTOMER
Excellent service
4/28/2021
Jo A. VERIFIED CUSTOMER
Fast and friendly service
4/28/2021
Ellie /. VERIFIED CUSTOMER
Viviana gets high marks for attention to detail, providing feedback as to the service status, being courteous and a pleasure to work with. Also, as soon as I drive in, she came right out. The service provided us much appreciated.
4/28/2021
Kenny V. VERIFIED CUSTOMER
Dominic Dillon was a great advisor. I definitely come back to him any day and I would recommend Norm Reeves Honda Irvine anytime because of ppl like Dominic Dillion works there.
4/28/2021
Debra C. VERIFIED CUSTOMER
I was very disappointed in my service. I will be using another dealership in the future.
4/28/2021
Absalon D. VERIFIED CUSTOMER
He was very courteous and eager to help me with everything. He explained everything very thoroughly and I was very satisfied with the service I received
4/28/2021
Celia M. VERIFIED CUSTOMER
Yes I will look forward to do survey .
4/28/2021
James S. VERIFIED CUSTOMER
Never a problem coming to this dealership for service. I’m always satisfied with the service provided here.
Thank you
4/28/2021
Jack R. VERIFIED CUSTOMER
Gary rocks!
4/28/2021
David L. VERIFIED CUSTOMER
Prompt, courteous , knowledgeable , and efficient! Thank you.