I appreciate the excellence and efficient C and professionalism of Viviana and the service department
4/29/2021
Amanda M. VERIFIED CUSTOMER
Mark Farrugia provided excellent service. His professional, respectful, courteous and pleasant demeanor is a great asset to your business. Thank you Mark for your awesome customer service!
Sincerely,
Amanda L McFarland
4/29/2021
Berdie B. VERIFIED CUSTOMER
Mr.Sylver was great and answered all questions. Service was the best
4/29/2021
Jackie S. VERIFIED CUSTOMER
Very professional and I was please with the service.
4/29/2021
Eui In. VERIFIED CUSTOMER
Very helpful
4/29/2021
Kimberly G. VERIFIED CUSTOMER
Ramiro was very honest, professional and informative.
4/29/2021
Jeanne W. VERIFIED CUSTOMER
Everything was great Jacob Wu was great, prob the best employee there.
Thank you
4/29/2021
Terry L. VERIFIED CUSTOMER
Trinity always provide amazing services. She’s very knowledgeable and professional and considerate.
4/29/2021
Paul S. VERIFIED CUSTOMER
The service rep, Ivan was great! He was pleasant to talk to & seemed to be accommodating. However, I never heard back the day of nor the following day regarding my questions as to what products were used for the premier coatings applied to my new Hybrid Explorer which I paid $367 for. Upon inspection of the vehicle, it appeared to only be washed & armor all applied all over the interior which left residue on my hands and clothing which I smelled and felt on myself even driving my other vehicles later in the day. It was not what I expected for the interior treatment & regret ever agreeing to the service. The exterior was cleaned but did not feel as slippery as even a good clay and wax job. I makes me wonder if the ceramic coating was applied at all. I can only trust that it was. The rims are still dirty & even appear pitted. I think very little attention was paid to the rims at all & I am very disappointed in the overall service from the detail department. Lesson learned. I will not have this type of service done by your dealership in the future.
4/29/2021
George G. VERIFIED CUSTOMER
Received excellent customer service. Walked away very happy. Will certainly come back.
4/29/2021
Gerardo L. VERIFIED CUSTOMER
Work completed as expected. Thanks.
4/29/2021
Adam R. VERIFIED CUSTOMER
Service was fast and easy , and Christopher was excellent in guiding me through the process of what was done to my car and answering all my questions
10/10 A+++
4/29/2021
Kenneth S. VERIFIED CUSTOMER
Excellent service.
4/29/2021
Eliseo R. VERIFIED CUSTOMER
Did a follow up with Cerritos Infiniti on my tire balancing, Arcee was great as always . Thank you Cerritos Team for being attentive.
Eli Rodriguez
4/29/2021
Alexander P. VERIFIED CUSTOMER
Everything was great. Really friendly service
4/29/2021
Barbara H. VERIFIED CUSTOMER
I have been undecided whether to have my car serviced at Norm Reeves, where in the past I received good service or whether to try much closer Ken Brody in Buena Park. Based on the outstanding helpfulness of Rafael I will definitely stay with Norm Reeves!
4/29/2021
Justin T. VERIFIED CUSTOMER
Gary was very helpful and got back to me in a timely and efficient manner!
4/29/2021
Robert H. VERIFIED CUSTOMER
Five stars. Very informative. Excellent service.
4/29/2021
Julian G. VERIFIED CUSTOMER
Great service from Edwin
4/29/2021
Miaomin M. VERIFIED CUSTOMER
The best about Tom’s excellent service attitude is he does it on a long-term basis since my last Passat 3.6 of 2007.