Very friendly, prompt with updates, very patient and helpful. Enjoy working with her.
10/13/2025
Adrian B. VERIFIED CUSTOMER
I recently had a fantastic experience with the service department at Norm Reeves, and I want to express my appreciation for the exceptional customer service I received from Nicole Cabrera.
From the moment I arrived, she was courteous, professional, and attentive. The service advisor took the time to listen to my concerns, explained the work that would be done in clear detail, and kept me informed throughout the entire process. I never felt rushed or pressured, which made the experience even more positive.
The work on my vehicle was completed ahead of schedule, and everything was handled with great care and precision. It’s clear that the technicians take pride in their work. When I picked up my car, it was clean, running perfectly, and I left feeling confident in the service I received.
I truly appreciate the transparency, efficiency, and friendliness of the entire team. It’s not always easy to find a dealership that combines professionalism with genuine customer care, but Norm Reeves has certainly set the standard.
Thank you again for going above and beyond!
Best regards,
Adrian B
10/13/2025
Donna P. VERIFIED CUSTOMER
It was really easy to check in, get a ride home and back, and check out. Wish the Drs office worked as well.
10/13/2025
Alice B. VERIFIED CUSTOMER
I was very pleased with the Customer Service Rafael provided. He was very detailed and answered any questions I had. He would be one to keep as a Service Rep. VERY PLEASED!
10/13/2025
Russell M. VERIFIED CUSTOMER
They left an oily print on my hood. And they broke the clip on the cabin air filter. Also I noticed a light surface scratch that I hadn’t noticed before the service. Overall, it seems they don’t care for my vehicle as they should.
10/13/2025
Chevonne A. VERIFIED CUSTOMER
Andrew was amazing as always! From the very beginning, Andrew was courteous and attentive. He went above and beyond to ensure my concerns were addressed promptly and thoroughly. Andrew ensured all my concerns were addressed with care and efficiency. My last experience at this service center was so bad that I hadn’t been back in months. But Andrew made this latest experience smooth and reassuring. If I could work with Andrew every time I come in, then I’ll be back for sure!
10/13/2025
Brian S. VERIFIED CUSTOMER
John was helpful and very professional.
10/13/2025
Bogdan S. VERIFIED CUSTOMER
Amazing service amazing Ernesto as always
Only thing that I didn’t like was that Honda tried to make me spend money on items that were already done which is a huge problem for me ( like belts, spark plugs and some small items that I 100% know that was done last time I was there)
I would like a call back at ****-****-xxxx
Thanks
10/13/2025
Paulina V. VERIFIED CUSTOMER
Fast, friendly service. Very helpful and knowledgeable advisor. Thank you Clayton!
10/13/2025
Thomas T. VERIFIED CUSTOMER
Great job
10/13/2025
Leonardo C. VERIFIED CUSTOMER
Excellent service as always. Thank you Andrew and keep up the good work!
10/13/2025
Samson N. VERIFIED CUSTOMER
No communication from my advisor. When I called someone informed me that my vehicle would be ready in an hour. Later, I got a text my vehicle was ready for pick up and it was not. Upon arriving my advisor was not there. Someone else helped me. The gentleman said that my ticket was prematurely closed so I got a notification that my vehicle was ready when it was not. I had to wait till it was done.
10/13/2025
Erika C. VERIFIED CUSTOMER
I always know my car is in good hands with Trevor. He is very professional and explains every step needed to service my car back to health.
10/13/2025
Cheryl/Pancho G. VERIFIED CUSTOMER
Edwin is an amazing service rep! He has taken great care of us the couple of times we have been to the dealership.
10/13/2025
Zaid T. VERIFIED CUSTOMER
John was very nice and friendly. He did great job on explaining what my car needs.
Overall I had a great experience.
10/13/2025
Luis C. VERIFIED CUSTOMER
Quick service and sales advisor very professional.
10/13/2025
Esperanza H. VERIFIED CUSTOMER
Javier was friendly and informative on services needed.