KARR system was forced on us, completely unnecessary.
6/18/2021
Bryan B. VERIFIED CUSTOMER
Took care of all the service needs for my car. Went above and beyond.
6/18/2021
Julie R. VERIFIED CUSTOMER
Benito and the team are always great!
6/18/2021
Manny S. VERIFIED CUSTOMER
Steve seemed to be genuine in providing for the services that I was requesting for my vehicle.
6/18/2021
Osvaldo S. VERIFIED CUSTOMER
Rosssano was a very helpful gentleman & I appreciated his service.
6/18/2021
Oliver Y. VERIFIED CUSTOMER
Great service
6/18/2021
Wally R. VERIFIED CUSTOMER
I drove to the dealership to be told that I had to make an appointment. I ask if I can make appointment and they responded that only by phone. I was already there they could of scheduled me an appointment.
6/18/2021
Maria T. VERIFIED CUSTOMER
Like always very pleased with the service provided to my QX80. John Yerber was very courteous and able to get my vehicle in and out as quickly as possible. Excellent service overall.
6/18/2021
Robin S. VERIFIED CUSTOMER
I am very happy with the service I received. I was made aware that sometime in the future, that my brakes would need service. Dominick always gives great service!
6/18/2021
Maria And. VERIFIED CUSTOMER
John handled my requests precisely and expeditiously
6/18/2021
Guadalupe A. VERIFIED CUSTOMER
Knowledgeable and attentive.
6/18/2021
Raul G. VERIFIED CUSTOMER
The entire service team was great: very friendly, attentive, and professional.
Very knowledgeable staff, always happy to provide assistance.
Chris was able to explain the services that my Honda needed, and delivered my car on schedule. Couldn’t ask for more.
Thank you.
Keep up the good work.
-raul
6/18/2021
Fernando S. VERIFIED CUSTOMER
I was very satisfied. 10 out of 10
6/18/2021
Victoria C. VERIFIED CUSTOMER
Paper work was missing from my clove compartment, I called my salesman Jake an texted but no response
6/18/2021
Luis . VERIFIED CUSTOMER
Rami great service advisor
6/18/2021
Kathy H. VERIFIED CUSTOMER
When I made my appointment I was told that I could get a smog certificate and that's what it expected to have happen. When I arrived the service advisor told me that you do not do smog checks anymore even though it states smog information on your work orders. I was also told there would be $155 diagnostic per item that needed to be checked IE alignment of my headlights and my transmission slipping. I've never before in all the years that I've done business with you people had that kind of thing quoted to me.
The service rep was very sweet and apologetic about the fact that I was advised and correctly regarding a smog check and that I had not been advised about diagnostic fees of $155 each
I've been a Hyundai customer with the Cerritos location since 2004 all of my service on my vehicles has been done there but after this last occasion I will not return
Please do not have anyone contact me
6/18/2021
Angela L. VERIFIED CUSTOMER
Jaryd is phenomenal. He is attentive and communicates very well. He is awesome!
6/18/2021
Oscar R. VERIFIED CUSTOMER
Very good
6/18/2021
Natalie B. VERIFIED CUSTOMER
I made an appt for my car with a list of things I needed to do. Two things I needed to address went wrong. The first, I needed a hitch receiver. The person making the appt ordered the wrong part. Then then I repeatedly told Trinity to check to make sure they had the right part and to check under the cover on my bumper. I ended up needing to leave my car for two nights because of this. Nobody ever offered to come look at the car with me or come explain things to me. It was all through third person. Very frustrating. I also needed to get my USB cable checked and I told the person making the appt that I needed that. With all the back and forth with the hitch, I forgot about it and they didn’t do it.
6/18/2021
John P. VERIFIED CUSTOMER
Had an oil change appointment that took about 2 hours to complete. This was longer than anticipated.