Would have been nice to be asked if I wanted a car wash.
7/13/2021
Ruben M. VERIFIED CUSTOMER
This was the worst experience I've had to deal with at norm reeves. Very disappointing and felt I just got forgot about.
7/13/2021
Veronica M. VERIFIED CUSTOMER
Excellent service.
7/13/2021
Kelani W. VERIFIED CUSTOMER
Great service technicians. ????
7/13/2021
Timothy T. VERIFIED CUSTOMER
John Yaber always goes above and beyond to ensure service is done to the highest standard
7/13/2021
Saul S. VERIFIED CUSTOMER
My associate was very professional and quick to answer my concerns about my warranty. Great service overall
7/13/2021
Margaret G. VERIFIED CUSTOMER
My experience was pleasant. Thanks
7/13/2021
Rodolfo S. VERIFIED CUSTOMER
Satisfied/ good job
7/13/2021
Massoud H. VERIFIED CUSTOMER
Service was good. Julie was great. Thanks
7/13/2021
Marcus F. VERIFIED CUSTOMER
Always a pleasure to deal with Jason, great employee.
7/13/2021
Nancy S. VERIFIED CUSTOMER
He is the only one at this time that I trust.
7/13/2021
Dewan M. VERIFIED CUSTOMER
Thank you so much ???? Julie
7/13/2021
Judith J. VERIFIED CUSTOMER
Trouble with Lyft. Dillon kept me informed
, very apologetic, I didn’t feel neglected.
7/13/2021
Larry G. VERIFIED CUSTOMER
Your request for my opinion of the employee represents, to me, a lack of trust by you in your employee. When I experience this lack of trust in an employee, it frankly makes me question why I should not lack trust in your organization. Better, in my opinion, to ask my impression of the overall quality of service provided and also then providing space for the following information in this order: 1. Are there any things you particularly liked about your interaction with our organization that you'd like to share with us? 2. What one thing would you think we might improve upon to make your interaction with us better? (Then believe me, if I want to judge your employee as part of my response, you will be the first to know. Holding your employees' feet to the fire as you're currently doing is not very impressive. It's like something you pulled out of a call center manual on how to track every second the employee is on a call instead of going to the restroom. No bueno!
- Larry G
7/13/2021
Kelly W. VERIFIED CUSTOMER
My car was serviced quickly and Jacob was great at communicating what needed to be fixed and when my car was ready.
7/13/2021
Rosie L. VERIFIED CUSTOMER
It was okay thank you
7/13/2021
Bali K. VERIFIED CUSTOMER
Nothing to say about it.
7/13/2021
Shangyun Z. VERIFIED CUSTOMER
????
7/13/2021
Mark A. VERIFIED CUSTOMER
Lillia was very helpful and service was completed as promised
7/13/2021
Anabel G. VERIFIED CUSTOMER
I was very disappointed with my visit today. I have never encountered the customer service that I experienced today. After waiting for about 25 minutes on the lane. Julie Canales came to my car and did not seem to be having a good day. I understand that we are human and have bad days but I did not appreciated. I was never told why I waited so long she just told me “how can I help” I told her I had an appointment for maintenance for my vehicle and she said “well it’s going to be 2 and a half hours” with an attitude. When at the counter there was a page I had to sign and she just slid it my way. Not explaining anything on the page or prices. I asked why was it 86.00 (or whatever the exact amount was) she replied with “well you wanted a tire rotation didn’t you?” I don’t appreciate the customer service especially when it’s not free and I spend a chunk of my day waiting. Very disappointing.