The Car Group

He was polite and very competent

Didn’t accommodate me for any mistake made by the service department, now I’m stuck with a half dead car battery. Thank you Honda superstore in Cerritos .

Ricardo badillo always takes good care of my cars best service

Arbenz Anton did a great job with checking what by car needed,getting the oil change I needed, getting a Lyft for me and scheduling a follow up appointment. Thank you!

Dominick Dillion, Gave me the best experience I have ever had at a dealership as far as service was concerned.

Very satisfied

Ramiro **** provided the best service he could, so my dissatisfaction does not fall on him. This was my first time at the new location and it wasn’t a good first impression. When I arrived for my appointment it took about 15 minutes for someone to check me in. However, one young man (I do not recall his name, but he was one of the porters for the day) kept coming back to check whether or not I had been helped. Once checked in I asked to be dropped off at a nearby restaurant so that I could enjoy brunch while I waited the 90 minutes for my car to be serviced. I received a call at 12:58 in which I was told my car was ready and that someone would be on their way to pick me up soon and that they would call when they were on their way. I waited about 30 minutes and hadn’t heard from anyone, so I called the service department to inquire about what was going on. I was told that an email would be sent to Ramiro since he was not able to be reached by phone. Around 1:40 I received a call and was told that my shuttle would arrive in 10 minutes. Once back at the dealership I told Ramiro about my experience and he apologized for that and the fact that the car wash was broken. Each person that I interacted with was professional and polite, but the experience beyond that was not pleasant. I had to call the service department to check on the status of the shuttle and it took an hour for me to be picked up from a location that was less than 15 minutes away. At one point, I considered getting a Lyft or Uber back to the dealership. The process ran so smoothly at the old location, so I am hoping that will be true for this location the next time I come in to get my car serviced.

GREAT JOB MY WRITER WAS GREAT

Raul Escamilla, was very professional. He addressed the problem with my vehicle promptly!Raul,also made sure l had a ride home! Then he called me back with the situation with me my vehicle. Then took care of my vehicle promptly! Excellent service, l will refer him to my friends and associates.Thank you,for excellent customer service. Take care, be healthy, happy and safe,Dixie

Terrel has always been welcoming and efficient. He explains and answers all my questions--start to finish! Terrel gets a "10" in my book!

Very nice and polite thank you

Very satisfied with a perfect service appointment! Kevin was professional, answered all my questions and made the whole experience easy and accommodating to my schedule today. Great job!!

the service is took too long 3 hours for a change oil ! with an appt ....bagnol was very courteous and nice your service guy bagnol was great very polite and helpful...

Was changed for a service I already had done last visit. I’m very upset I had to check my paperwork when I got home. You have my service records so that should have been checked by your service ream. I was not due for a transmission oil service That was done last visit according to my paperwork. I was charge for it again. Will call tomorrow and speak to a manger.

Excelente servicio, gracias

Trinity is great! Fast and friendly service!

Will do!

Good job . Thanks

I set up an appointment today at 8:35 AM I arrived at 8:40 PM that the gentleman’s that were in the red shirt were there to assist me and check my name on the appointment list and then pulling up and then nobody came to the car till about 920 I’m not sure what happened and that’s the only thing I have other than that the service was great I think the gentleman’s name is Tony was great it was quick since he realized how long we stay there waiting and everything else is fine I do have a couple of Ford dealership around me here by my house and my warehouse but I’d rather go back to you guys on the timely basis and make sure you guys take care of my car personally thank you for the good service

Mark was very professional, courteous and efficient. Great service.