The Car Group

Fast, helpful

Service was done in about 3 1/2 hours. So far I am satisfied. Mr Luna is a friendly guy who listened to my problems.

Thanks Paul for making it work for me I made my doctors appointment in plenty of time and I had the car service the way I needed appreciate you see you soon damage damage

Great staff. Quick service and everything is perfect.

Excellent

Bryan was super professional and friendly. I would come back just to get him again as my service advisor. Thank you

Ryan was great to work with and always professional.

Unsatisfied with customer service. Poor communication, and no regards for the customers. Other companies would provide customers with rental cars if the service takes longer than 3 hours. I asked the representative even if it took more than 24 hours, Honda wouldn't provide rental cars and he told me exactly word by word that Honda doesn't provide rental cars to customers because Honda has to pay for the rentals. Does that mean it is ok for customers to pay out of their pocket for a recall cars that is not customer's fault? What about to customers who live by themselves with no extra rides or cars? Uber? It would have been the same price to rent a car. Also when I went to pick up the car, it took an hour for my car to be picked up. First I thought maybe they are washing my car cause that's what usually companies do after service but nope. It took a hour because they failed to let me know that my car was ready and already out in the parking lot. Not only me but there was few customers who I personally talked to that have the same issue and was amazed that I waited for a hour. After asking 3 people when my car was ready everyone failed to give me a reply or came back to me with an answer. One person finally took a step to find out and told the representative I first asked to and I find out my car was already outside for the past I don't know how long. The rental car place was absolutely amazing that they even gave me a ride to Honda when I went to return the rented car. Honda? Nothing. I didn't expect to get a ride but not even a direction to the place. This really changes my mind about Honda. I love my car but customer service? Nope. Lastly, even if you call to ask how to make it satisfying, I don't think there will be anything that would make me even a little satisfied unless you reimburse my car rental fee.

Mark was great! We were satisfied with our B14 service today.

Service advisor offered excuses and guesses of why parts were not working. I went in to get things solved not to be provided excuses or hypotheticals.

Trevor is professional, courteous, and has excellent follow through. He is informs about what work will be done on my car, explains patiently and always calls back when he says he will. Trevor is an asset to Norm Reeves Honda.

John did an excellent job addressing a past erroneous quote. He gave sound advice and made sure all bases were covered.

Excellent service provided at Norm Reeves Honda

Will do

Great service. I come from Long Beach to get my car serviced at your shop. Never disappointed

Kevin was terrific and really expedited our timely service appointment. He is friendly and a great communicator.

Viviana was prompt and informative.

Rafael was very helpful.

Jacob wu was so amazing and helpful i will only be going with him moving forward he took such good care of my needs! I was going in for maintenance but had work in a few hrs he got me in and out in 2 best experience so far thank you so much Jacob! Great guy!

Daniel Sanchez was an amazing service advisor that understood how terrible I was serviced at other dealerships and took care of all my issues right away. Continuously updated me and got my car fixed in a good amount of time. Best service I have received at any dealer hands down!