Kept my car for a week just because someone couldn't look at his inbox and answer an email. No courtesy car was offered. charged 200 for a diagnostique and I had already told him it was previously done somewhere else and I knew thr problem. This is not against him but whom ever he reports to. This is definitely not over.
10/21/2025
James S. VERIFIED CUSTOMER
John was ready to help and took care of my repairs in a timely manner.
10/21/2025
Jarrett H. VERIFIED CUSTOMER
He chopped
10/21/2025
Stephen W. VERIFIED CUSTOMER
My gas gauge reads empty after filling up.
10/21/2025
Randel R. VERIFIED CUSTOMER
Robert does the best he can to satisfy the customer. It is appreciated.
10/21/2025
Vilma Yolanda. VERIFIED CUSTOMER
Excellent service
10/21/2025
Briana S. VERIFIED CUSTOMER
Nicole was GREAT! Friendly! She explained what services needed to be done on my car. Nicole would be the reason why I come back to the service department!
10/21/2025
Susan K. VERIFIED CUSTOMER
Sals service and explained what needed to be done was great being an older person helped me understand what I needed to have done. He also helped me get my new apple phone get hooked up in my car. I appreciated Sal and the job he did. ????
10/21/2025
Patricia B. VERIFIED CUSTOMER
Best service department that I have ever worked with.
10/21/2025
Darryl D. VERIFIED CUSTOMER
Fernando was extremely helpful. He gave great advice about how to take care of my care in a practical way. He didn’t try to upsale or sell me products I don’t currently need. Appreciate his attentiveness and knowledge of my Santa Fe.
10/21/2025
Maria O. VERIFIED CUSTOMER
Services were provided as promised.
10/21/2025
Hyeyoung M. VERIFIED CUSTOMER
I don't remember the employee's name, but he responded well to my request.
10/20/2025
Marlene T. VERIFIED CUSTOMER
Mr. Ramos was very professional in taking care of my car. He explained what was going on and my options
10/20/2025
Suzanne P. VERIFIED CUSTOMER
Viviana is always helpful & always lets me know what I need. I prefer to only go to her.
10/20/2025
Michael M. VERIFIED CUSTOMER
He was fantastic. No hassle and took care of everything. Couldn't ask for more!
10/20/2025
Rik S. VERIFIED CUSTOMER
Josh was great!
10/20/2025
Adrian B. VERIFIED CUSTOMER
I recently had a positive experience at The Norm Reeves dealership during a recall service appointment. Although the visit took longer than expected, the overall service was excellent. My service advisor, Nicole Cabrera was very attentive throughout the entire process—keeping me updated on the progress, clearly explaining what was being done, and checking in regularly to make sure I was comfortable while waiting. Nicole’s professionalism and communication made the extended wait much more manageable. In the end, the quality of service and the advisor’s care left me feeling confident and satisfied with the visit.
10/20/2025
Justin R. VERIFIED CUSTOMER
The One”and Only John - He was attentive and understanding. He answered my calls or saw that I tried calling, to ringing me back. I hope to see him for my next car maintenance or car needs.
Keep killin’ it!
10/20/2025
Jeffrey C. VERIFIED CUSTOMER
John Le was a complete professional. I received excellent timely service.