John has been a very satisfying representative who has served me for over 3yrs. I greatly appreciate everything he's done to keep infinity on top!
9/23/2021
Lalaynia N. VERIFIED CUSTOMER
He was great!!!
9/23/2021
Lizeth H. VERIFIED CUSTOMER
My husband went to drop of my car and one they gave him a hard time just to make an appointment i understand that its hard to do samedays problems but its a new car less then 2 mths old and he had to talk to a manager just to check the car. When picking up the car the person who got the car for him never told him that the car was ready never called my husband over to tell him to take the car my husband was there 30 mins waiting until he went up to him and asked him if he can take the car all he said was ohh yea it has been ready horrible customer service
9/23/2021
Teresa M. VERIFIED CUSTOMER
This is my second time Josue has assisted and just like last time, I received the best customer service!
9/23/2021
Danny B. VERIFIED CUSTOMER
Bryan came through with Everything just right in a timely manner also went the extra mile by Ihaving my car battery replaced. Excellent service
9/23/2021
Joanne C. VERIFIED CUSTOMER
Thank you Benito! Efficient and great service!
9/23/2021
Jarold G. VERIFIED CUSTOMER
I’m waiting for a part. Riggs is keeping in contact with me while I wait
9/23/2021
Linda H. VERIFIED CUSTOMER
Lilia knew exactly what my car needed for the maintenance required and explained everything prior to me leaving the office. She was friendly and helpful. Could not expect any better service than I received from Lilia.
9/23/2021
Galo M. VERIFIED CUSTOMER
Very satisfied
9/23/2021
Gelber U. VERIFIED CUSTOMER
Thank you to Candice for her customer service
9/23/2021
Yusheng H. VERIFIED CUSTOMER
Thanks to Mitchell, also thanks to Mark Farrugia who supplied very warm and efficient services
9/23/2021
Kimberly Ann. VERIFIED CUSTOMER
I had an appointment but it took 2 hours to get an oil change. It took me over 20 minutes just to talk to a service person. I looked out after an hour and a half and my car was done and parked. When I went up and asked why I want called I was told that they had to fill out other paperwork. I’d like to get my service done at the dealer but I think that Honda can do a better job at scheduling so that customers don’t have to wait so long. My service guy was nice but made it sound like that wait was normal.
9/23/2021
Cynthia T. VERIFIED CUSTOMER
Great service !!!!!
9/23/2021
Christine V. VERIFIED CUSTOMER
I just think if I pick up my car there should be no check marks that indicate I have service that needs to be performed. I think I should be notified while you have my vehicle in your possession advising me that there are things that need to get repaired. Today when I picked up my car, on the back of the sheet, it indicated that I need to have my power steering fluid changed. I don't understand why I wasn't notified about this and you could have done it while you had it today. Francisco, on the other hand, was very nice and friendly. Perhaps the tech didn't even notify him until I was picking the car up?
9/23/2021
Makeda J. VERIFIED CUSTOMER
I have always received 5 Star customer service with John Yarber. His customer service is outstanding and he is the only reason that xontinue to patronize Cerritos Infiniti.
9/23/2021
Lease M. VERIFIED CUSTOMER
Keep up the good work
9/23/2021
Ruben P. VERIFIED CUSTOMER
Customer service was good but a defective parts was installed on my car. When I purchased the car it had a defective driver side mirror. I had to wait about four months for the part to come in and when it finally came in, the mirror is warped and distorts the image. Quite disappointing and now we have to order a new one and I have to drive back to the dealership Which is 40 miles from my house.
9/23/2021
Kamilah D. VERIFIED CUSTOMER
I've always received great service from your staff. You guys are expensive but at least you make me feel good spending my money. Also, if there is ever an issue that wasn't resolved, your staff is more than willing to take a look and fix the issue.
9/23/2021
Lillian G. VERIFIED CUSTOMER
She was very professional and nice.
9/23/2021
Robert G. VERIFIED CUSTOMER
Prompt completion of services kind and respectful crew