Great service from star to finish. Check I staff was very courteous, efficient, and listened to my concerns. Thanh as well made my first visit a great experience’
9/24/2021
Maria S. VERIFIED CUSTOMER
Upon arriving and having the technician take our info. He stated that we might had to leave vehicle overnight in order to check the back gate that we were having issues opening and closing. I asked about the car rental. Technician, Francisco stated that it was not covered with my warranty. I was confused, then he later stated he overlooked that in deed, a rental was covered. We didn’t use the rental after all and managed to get a ride to work. Later,technician Francisco called us to let us know that brakes needed to be replaced and that they were not covered with my warranty and the cost for brake work would be about $800. Again, we were puzzled, but after asking him to check again, he stated again that they este covered. My car was ready on Wednesday, we were 2 days with no car on something that could had been done in one day in my opinion.
9/24/2021
Burnette B. VERIFIED CUSTOMER
Samual Tung exceed my expectations. Very nice person and took care of me. Will be back for further service.
9/24/2021
Sharon D. VERIFIED CUSTOMER
I was completely satisfied with the services Norm Reeves service team did on my car... Honestly I'd rather not deal with Mr. Phan again, he wasn't rude or uncordial in any way but when I did ask him about something I needed to replace on the car it did seam like he was more interested in the conversation he was having with another employee there. He told me that he would contact me with a quote and he never did. Then when I asked him about it via text right after a text to say the car was ready I got no response until the following day. When he did respond he didn't even know exactly what part needed replacing but he sent me a quote that was for unneeded parts after apologizing for not getting back to me in the first place. Usually I'm not one to write something like this but when you take your car into get service from the dealer you purchased the car from it's not fun to feel like your getting the brush off even if it's politely done...
9/24/2021
Marcelino M. VERIFIED CUSTOMER
Thanh is a good service representative he takes care of it, can’t complain. Thanks the vehicle is running good no more issues.
9/24/2021
Tim L. VERIFIED CUSTOMER
Great customer service
9/24/2021
Margaret Ann. VERIFIED CUSTOMER
Everything went great! No pressure, quick service.
9/24/2021
Cheryl Fay. VERIFIED CUSTOMER
Sean 8s an amazing asset to Norm Reeves. He went above and beyond when my wife and I were in a hard situation. Sean made it less painful by always being there.
Sean Thank you.
Cheryl & Craig Matheny
9/24/2021
Adrian C. VERIFIED CUSTOMER
One word, perfect. Thanks.
9/24/2021
Samuel H. VERIFIED CUSTOMER
5 stars
9/24/2021
Amoree A. VERIFIED CUSTOMER
We had a recall service done the service is as always top of the line, made an appointment, drop Explorer off, we received a call that it was ready and ot was done right.
Great service.