The Car Group

John did an excellent job managing the repair.

Very satisfied. Always great service. Thank you Javier Peña

Richard was great. He understood the urgency needed to help me resolve my recall so I can register the vehicle. Will be back

I was very excited to work with Ms Karina Villatoro, she has an amazing personality and she communicates well with her clients, this is my second interaction with her and I’m so happy to work with her again, thank you so much for making my visit comfortable and I look forward to working with you again!

Ok

Very pleased with the service. Special thanks to the Service Tech Thanh Sabatier!

Ramblin Diego had noticed that my transmission fluid needed to be changed and recommended it so my car would be in good condition and not break down which I didn’t realized. He is knowledgeable in what he does and I appreciated it.

Candice is wonderful at what she does and so is everyone else. I love taking my car there and I have Candice’s phone number in my phone. She is great!!

On Friday morning, it took over an hour to reach anyone in service. Very frustrating.

Expedited service time!

Always the best service.

Than Sabatier is the main reason I continue to have my cars service at Norm Reeves. His attitude and approach to customer service is outstanding. He welcomes you as a customer and ensures he is fully familiar with the issues that need to be addressed. As the cat is being serviced he provides status of completion. Once completed he lets you know of overall work and any items that need to be followed up. It is always a pleasure dealing with Thanh.

Okay

Exceptional Service and Professionalism at Norm Reeves Honda Cerritos This Friday, October 24, I took my 2004 Honda Civic to Norm Reeves Honda Superstore in Cerritos to have it serviced for error code 9-3. It's a common issue on Hondas where the airbag light stays illuminated on the dashboard, typically indicating a broken seatbelt switch in the buckle that needs replacement. A few days before my appointment, I called the scheduling department to set up the service, and afterward spoke with the parts department. Nathan, who was extremely helpful, took the time to look up the exact part I needed and made sure it was available before my visit. Since the part wasn't something they usually keep in stock for an older vehicle like mine, he went the extra mile to ensure it was ready for me. I truly appreciated that level of service and attention to detail -- it showed genuine respect for my time. On the day of my appointment, I was greeted by Michael Barr. Despite it being early in the morning around 7:20 a.m., he was friendly, professional, and efficient. He did a quick inspection of my vehicle, completed the intake process, and within five minutes I was on my way home so the team could begin the work. I'm happy to report that the error code 9-3 was indeed related to the seatbelt system, which is covered under Honda's lifetime warranty for seatbelt components. That meant both parts and labor were covered at no cost to me -- something I truly appreciate Honda standing behind. When I returned just a couple of hours later, I was pleasantly surprised to see my car ready so quickly, especially on a busy Friday. Michael even followed up with a text to let me know as soon as it was done. His professionalism, kindness, and attention to detail made the entire experience stress-free and enjoyable. Next time I bring my car in, I'll definitely ask for Michael again. He's a friendly, dependable face who clearly cares about making customers happy. And I want to give special thanks once more to Nathan for taking the initiative to have everything ready in advance. Honda should be proud to have both Nathan and Michael on their team -- their service turned what could have been a routine visit into an outstanding customer experience.

The staff is very polite and professional, work was done quickly and I was kept notified of the progress

Great service very honest.

Thank u

Nice work

Excellent people

Ramez was a true professional who provided excellent customer service. As a matter of fact, your entire team, from drive up to check out, was terrific! Keep up the good work. On a side note, you might want to update the reading materials in your waiting area. Some of your magazines were 4-5 years old.