About 30 minutes wait time which is longer that expected for a service advisor to show up after my arrival at the Dealership service area.
Trinity Guzman was courteous and provided good service advice.
10/27/2025
Christo J. VERIFIED CUSTOMER
Great service
10/27/2025
Art N. VERIFIED CUSTOMER
Valerie has great customer service skills. The service department should inform her that they are behind schedule. She told me 60 minutes and I was there over 3 hours. I had a 1:00 pm appointment, my vehicle was completed and I paid the bill, I left at 4:20 pm.
10/27/2025
Heidi Jo. VERIFIED CUSTOMER
I came in on Saturdsy for my Toyota package tune up, rotation of tires, oil change etc... 4 things were recommended for my car. I was not expecting that my car would be at the dealership all day. I called the dealership multiple times thru out the day to get updates of when my car would be ready. At 4pm, I was told by John, that my car would be ready by 5pm. I needed a ride back to the dealership.John sent a complimwntary UBER(since thw shuttle service had already closed) for the day. He also took 0 % off of my bill for the inconvenience of not having my car all day.AND he gave me 2 grocery bags with Norm Reeves Toyota on them. John has VERY good people skills and I look forward to working with him in the future
10/27/2025
Noemi P. VERIFIED CUSTOMER
Great service
10/27/2025
Eddie B. VERIFIED CUSTOMER
Hope that there is a free car cleaning
10/27/2025
Tina D. VERIFIED CUSTOMER
No problem
10/27/2025
Keenan L. VERIFIED CUSTOMER
Good service…
10/27/2025
Eihoon J. VERIFIED CUSTOMER
Edwin was very kind and explained the process status. He is always the best.
10/27/2025
Dale P. VERIFIED CUSTOMER
When I got home I noticed a scratch on the driver's door about 11/2 inches long not happy I have no scratches on my truck
10/27/2025
Sam Y. VERIFIED CUSTOMER
1. Delayed Initial Assistance
I had a 10:00 AM service appointment and arrived early at 9:50 AM. Despite being on time, I waited in my car for an hour before receiving any help. I understand the shop was busy, and my service involved multiple components (standard service, hybrid recall, and an AC check), but the delay was frustrating.
2. Lack of Communication During Service
I was quoted an estimated completion time between 2:00–3:00 PM. After 2:00 PM, I sent a message and made a phone call to check on the status—neither received a response. I had another appointment scheduled for 4:00 PM and needed accurate timing to plan accordingly.
3. Extended Wait and Missed Appointment
I arrived at 3:15 PM and was told it would be another 20–30 minutes. I waited until 4:35 PM—well beyond the quoted timeframe—and ultimately missed my 4:00 PM appointment due to the delay.
10/27/2025
Tommie D. VERIFIED CUSTOMER
Candace, is a great service representative really appreciate her professionalism wonderful personality she is a great access to your business.
10/27/2025
Linda C. VERIFIED CUSTOMER
Customer service rep was great. Kept in touch and helped a lot.
10/27/2025
James S. VERIFIED CUSTOMER
John did an outstanding job. Went above and beyond. It was the dealership that dropped the ball and ordered the wrong part delaying the delivery of my vehicle. John stood up and being a professional took one for the team.
Job well done John. It’s people like you who make the difference and keep us, the customer coming back.
Thanks again John
10/27/2025
Tammy W. VERIFIED CUSTOMER
As always Trevor provided great service!!
10/27/2025
Daniel Y. VERIFIED CUSTOMER
Everything was done in a timely manner.
10/27/2025
Allison T. VERIFIED CUSTOMER
Great experience! Will come back again
10/27/2025
Danielle D. VERIFIED CUSTOMER
Miguel was so very helpful and kept me updated with every step of the process! 10/10
10/27/2025
Gina O. VERIFIED CUSTOMER
John was very thorough and went the extra mile with answering my various questions.
10/26/2025
Ana R. VERIFIED CUSTOMER
Benito went above and beyond he was helpful and took care of my car the best way possible, service was great !