Edward had my car ready quickly and was very kind and polite
Thank you
10/28/2025
Saundra F. VERIFIED CUSTOMER
The service was
The service was excellent! Thank You!
10/28/2025
Lynn O. VERIFIED CUSTOMER
Valerie is an outstanding service representative. She kept me informed,was friendly, listened to my concerns and was helpful.
10/28/2025
Terry S. VERIFIED CUSTOMER
He was great. The whole experience was organized and efficient. Q was very thorough and personable!
10/28/2025
Jamie P. VERIFIED CUSTOMER
I was quite surprised to see Simona still in the same service role, particularly given her exceptional professionalism, which clearly exceeds the requirements of her current position. I was recently assigned to her again, and from the moment she engaged with me, it was evident that she consistently goes above and beyond. Her attentiveness was especially apparent in how she accommodated my needs as a mother with a young child. This made me wonder when she might be considered for a managerial role, as she unquestionably has the skills and experience to excel in such a position. While I don't know her personally and we've only interacted during my last two visits, I can speak to her abilities from my own experience. As someone in a high-level supervisory role at UCSD, I can confidently say she possesses skills that far surpass her current responsibilities.
10/28/2025
Katheryn K. VERIFIED CUSTOMER
Everyone was very nice and helpful!
10/28/2025
Martina E. VERIFIED CUSTOMER
Friendly
10/28/2025
Brian C. VERIFIED CUSTOMER
Richard is awesome
10/28/2025
Christine H. VERIFIED CUSTOMER
Very happy
10/28/2025
Larry P. VERIFIED CUSTOMER
On time and went over results
10/28/2025
Marvin C. VERIFIED CUSTOMER
Rudolph is a good worker
10/28/2025
Rafael G. VERIFIED CUSTOMER
As always Benito Torres answer my questions about maintenance of my car, give the best advises to keep my pilot in excellent shape. Thanks for your team work .
10/27/2025
Shannon L. VERIFIED CUSTOMER
Rafael was very communicative and informative!
Made sure he understood what I needed to be done and what is needed soon in the future.
10/27/2025
Marcia L. VERIFIED CUSTOMER
Excellent service! Thank you so much
10/27/2025
Javier R. VERIFIED CUSTOMER
After vehicle was serviced the engine started shaking and sounds like a vacuum leak and the service technician left their tire gage inside the engine department, would like the vehicle to be serviced better. Thank you
10/27/2025
Salvador B. VERIFIED CUSTOMER
John was great. Attentive, genuine, showed care, and was very professional! I would recommend him.
10/27/2025
David B. VERIFIED CUSTOMER
CUSTOMERS SERVICE REP NEEDS MORE TRAINING OR RETRAINING!!!
10/27/2025
Eric P. VERIFIED CUSTOMER
The employee who checked me in was named Ruben he was very professional, very polite and made me feel extremely comfortable that he was the employee that I came in contact with if I could read by the star system, I would give him 11 job well done Ruben and job well done Norm Reeves Honda of Cerritos for hiring such a wonderful person. He made me extreme extremely happy.????????
10/27/2025
Andre D. VERIFIED CUSTOMER
Good
10/27/2025
Tamara C. VERIFIED CUSTOMER
Excellent service! Also thought the video from the technician of what work was performed was great! Haven't seen that from any other car manufacturer'r dealership.