Arbenz was extremely professional and friendly- appreciate his service.
10/19/2021
Beverly L. VERIFIED CUSTOMER
Professional, timely, and friendly.
10/19/2021
Silvia J. VERIFIED CUSTOMER
Great Customer Service
10/19/2021
Randy M. VERIFIED CUSTOMER
I was happy with the service I received from my representative Joseph but just not happy with the car I purchased from you guys. I bought a car brand new and it seems to need one thing after another. Also on my last oil change I brought it and you guys did your inspection and nothing was said or mentioned about needed my breaks to be fixed. When I brought it in for an oil change I told them that I am hearing issues with the break and to have them checked. Then was called and said my breaks are at a 1 and need to be replaced immediately. If the break were that bad that I am hearing them they probably did damage to my rotors or other areas but again nothing notated or told to me on my prior visit just a few months earlier. Makes me think if you guys are truly doing the inspection like you say you are. Would love for someone to call me back to discuss. I just think a new car should have parts that last past 30k miles.
10/19/2021
Gabriela M. VERIFIED CUSTOMER
Thank tou I will submit the survey.
10/19/2021
Ken F. VERIFIED CUSTOMER
Work was done to my satisfaction, car is running great, as usual.
10/19/2021
Joanna P. VERIFIED CUSTOMER
Been to other honda dealerships, but Norm Reeves honda over exceeded my expectations
10/19/2021
Pauline L. VERIFIED CUSTOMER
Thank you Tony for your excellent service!
10/19/2021
Joe S. VERIFIED CUSTOMER
All good!
10/19/2021
Kimberly B. VERIFIED CUSTOMER
Omar was great!
10/19/2021
Linda . VERIFIED CUSTOMER
Gary was professional & helpful ! My experience was a very good one !
10/19/2021
John C. VERIFIED CUSTOMER
Always receive great service
10/19/2021
Maria L. VERIFIED CUSTOMER
I am very happy with the customer service I received from Julie Canales. She was professional her communication was excellent and was very pleasant.
10/19/2021
Adam F. VERIFIED CUSTOMER
Richard Correa
Did a fantastic job of making me feel at home. He is an asset! Hope you all realize a dedicated great employee. I felt comfortable and not for one second I thought I had to worry about being sold or cheated. Thanks again. Reward this young man or else I’m gonna come pluck him for my company. Take care. Norm is best Honda store I have ever been too
10/19/2021
Gilbert M. VERIFIED CUSTOMER
Great service, nice guy
10/19/2021
Ellen S. VERIFIED CUSTOMER
Javier explained the work that needed to be done in a clear manner. He did a great job.
10/19/2021
Harry B. VERIFIED CUSTOMER
I can feel that my 2016 Odyssey runs
and operates better than before. Many
thanks to Trevor Rodriguez for his
recommendations to make the car
running like new once more. He does
his job in a very professional manner.
10/19/2021
Diosdado A. VERIFIED CUSTOMER
I received an EXCELLENT service second to none, highly recommended…
10/19/2021
Darryl W. VERIFIED CUSTOMER
While the service was completed within the estimated 2 hour timeframe given, my car wasn’t put on the rack until an hour after my appointment time. Since I have to wait for service, it would be appreciated if work on my car could be started closer to the appointment time. As I was waiting to get checked in, another customer with no appointment was taken before me.
10/19/2021
Sara G. VERIFIED CUSTOMER
Jacob was very helpful and gave a thorough explanation of the work that was done and what still needs attention. Great experience overall.