Armando has amazing customer service, but he doesn’t take accountability for customer satisfaction. Coming from my Due Bill, none of the 2 issues were addressed; the windshield doesn’t appear to have been touched at all, and the scratches are still on the vehicle.
It appears all my vehicle got was a detail, and it wasn’t even a thorough job (as there was clay residue on one of my doors, and the wheels were dirty (even though the tires were shiny).
Armando told me to deal with my sales guy, and honestly it appears he’s not truly a helpful person (even though he’s slick with his customer service skills).
I didn’t even get the paperwork (nor signed) upon picking up my vehicle.
10/31/2021
Myrna G. VERIFIED CUSTOMER
Great communication told me that my contract for service just recently expired and that everything they would do would be pay by me. At this time the cost was going to be close to $500. I only selected the nesecery the oil change. Whitch it was les then $60.00 and I was ok by that. Thank you for the great service.????????Very happy customer. Love that I could leave my car over night and pick up later.??????
10/31/2021
Rony V. VERIFIED CUSTOMER
Hi I so satisfied with the service i give 10 to Robert and Honda thanks
10/31/2021
Eva E. VERIFIED CUSTOMER
Excellent service provided by a very professional staff at Norm Reeves West Covina.
10/31/2021
Jose H. VERIFIED CUSTOMER
Thank you for taking care of my car.
10/31/2021
Noah M. VERIFIED CUSTOMER
Brandon was excellent
10/31/2021
David A. VERIFIED CUSTOMER
Been going to Cerritos Honda for many years - trust your staff
10/31/2021
Tuan T. VERIFIED CUSTOMER
My service advisor Benito Torres was very kind and professional I will most definitely come back and request Mr. Torres again
10/31/2021
Kevin S. VERIFIED CUSTOMER
Happy to !
Ivette is ALWAYS EXCELLENT !!
10/31/2021
Fernando R. VERIFIED CUSTOMER
No communication. Car took longer and I received no calls or updates until the following day.
10/31/2021
Christopher G. VERIFIED CUSTOMER
Trevor is pretty good at his job.
10/31/2021
Jenna C. VERIFIED CUSTOMER
Jacob offered exceptional service! He was very knowledgeable on the work being done. The car feels great. Thank you!
10/31/2021
Antonia G. VERIFIED CUSTOMER
John was extremely helpful. Appreciate his advice and his attentiveness! Thank you!
10/31/2021
Tan T. VERIFIED CUSTOMER
Viviana is very good. Great job.
10/31/2021
Sarah K. VERIFIED CUSTOMER
:)
10/31/2021
Aj J. VERIFIED CUSTOMER
Edward was great, helpful, and my car didnt take long thankfully. Im very pleased with the entire process from booking my appointment to the reminders to my entire experience
Thank u
10/31/2021
Michelle . VERIFIED CUSTOMER
John was fantastic as always.
10/31/2021
Diane W. VERIFIED CUSTOMER
Excellent customer service as always!
10/31/2021
Melissa H. VERIFIED CUSTOMER
Matt Winters is always professional, helpful, and friendly.