I've worked with Q as a service advisor on and off for over 20 years. He has always supplied exemplary service and today was another example of that.
10/30/2025
Jesus R. VERIFIED CUSTOMER
service is excellent.
10/30/2025
Peter S. VERIFIED CUSTOMER
Great services
10/30/2025
Thomas C. VERIFIED CUSTOMER
Aerial was excellent
10/30/2025
Barbara M. VERIFIED CUSTOMER
Ernesto was terrific! He said the car would be done in an hour; he went over all the things the maintenance guys did on my car, like tire rotation, etc. service was excellent. Thank you!
10/30/2025
Crystal V. VERIFIED CUSTOMER
Technician can’t find what’s wrong with the vehicle, also disconnects my dash cam
10/30/2025
Juan Ramon. VERIFIED CUSTOMER
I was offered services that were not really needed and I feel ripped off, also sending a text telling me what’s needed is not enough information. The attendant could have called me to explain in detail what services are needed, I feel ripped off and I will never recommend or come to this shop ever again.
10/30/2025
Ada M. VERIFIED CUSTOMER
Wasn't seen
10/30/2025
Susan D. VERIFIED CUSTOMER
rosalina was amazingly sweet kind knowledgeable amazing customer service communication was top notch highly recommend her to anyone and the team there good job
10/30/2025
Georgina B. VERIFIED CUSTOMER
Prompt and thank you for allowing me the benefit of using Lyft for ride home from work pending completion of repair service.
10/30/2025
Elvira P. VERIFIED CUSTOMER
Gratitude, Kindness. ????❤️
10/30/2025
Susan . VERIFIED CUSTOMER
I didn’t buy my Ford Escape at Cerritos, but my first service appt at Cerritos was fantastic. Greeted by everyone and Crystal
10/30/2025
Juan L. VERIFIED CUSTOMER
Thank you Mr. Q. Thank you Toyota always excellent service ????
10/30/2025
Jan S. VERIFIED CUSTOMER
Mui bue trabajo
10/30/2025
Alexander R. VERIFIED CUSTOMER
Thank you Trinity
10/30/2025
William B. VERIFIED CUSTOMER
Enrique kept me informed and up to date on all procedures involved during my repair process. I purchased the vehicle at Norm Reeves Hyundai I believe in 2019 and will be pleased to continue business with Norm Reeves Hyundai in the future….
10/30/2025
Jesus H. VERIFIED CUSTOMER
My service advisor i was provided was great. Good job.
10/30/2025
Tanner H. VERIFIED CUSTOMER
He was very nice to work with and knowledgeable about service options.
10/30/2025
Patricia R. VERIFIED CUSTOMER
Thanks to John & team I was able to get my tire replaced & oil changed