The Car Group

Tks. For you grate service

Offered and suggested more repairs than I could afford understandably so that they needed to be done to my car, but was unrealistic for me to pay over two grand for the repairs on my car that needed to be done

Excellent service!!!

It is always a pleasure taking my car to service here.

I retired from IBM and dealing with Eduardo Millan reminds me of being back at work again. He definitely is a man of his word. If he says he’s gonna do something you don’t have to worry about it. He reminds me of a Southern. What good are you without your word. I know he’s the manager, but he definitely leads by example. He should be the face of Norm Reeves Ford Lincoln Cerritos. When the shuttle was out too far away, he came up to me and told me I’m gonna get you Uber to your house and I will also have the car dropped off when it was finished. He did not ask me he just went the extra mile. The car was returned with the part replaced and the car was washed. He is by far the best individual I have ever dealt with at a Ford service dealership. The car was completed in a timely manner and returned in a timely manner. Outstanding customer service, very satisfied, exceeded all my expectations. we used to do Customer service training classes, every five years in IBM. You should have him put on a customer training class for fellow employees. He would be the right person to teach that class. I’m a true believer of first impression is the last impression. My first impression of him was 100% right he’s a man of his word. It is always a pleasure to deal with him. He is also very personable. You guys should give him a raise so another dealership doesn’t steal him.

Kyle is 5 star!

The car needs were quickly determined. I was consulted and agreed. I appreciate the concern and prompt action.

Q Holt is tops. I have complete trust in his technical expertise.

Julie is awesome! Been buying and having my car serviced at Honda Cerritos. Never felt the need to get a card to remember who helped me. This time, I took a card so when I go back, I will ask for Julie.

Joshua and the team was very helpful. Service was fast and easy. Two thumbs up

Thanks for the repair, if I get a survey I’ll take care of you

I get that they’re busy. However they’re not very friendly or helpful and very dismissive to customers.

Edwin is professional and fantastic!

Great customer service.

Julie was very sweet. She made the process easy.

Very good service!

Excellent advisor and service

He was knowledgeable and kind!

Employees were friendly. I was in a long line of cars coming in for service but the line moved pretty fast. My car was ready with minimal down time. I was impressed

Very nice and welcoming !