Ricardo did a great job with explaining to me what was going to be done and things I have to take a look at. He made sure to let me know he is there if I need further assistance and I appreciate it!
11/12/2021
Daria W. VERIFIED CUSTOMER
Benito has always been very kind, extremely thorough, and truly personable. He will always have my complete trust with my vehicle!
11/12/2021
Isidro D. VERIFIED CUSTOMER
La atención excelente y el devocional lo hicieron lo más rápido posible. Gracias
11/12/2021
Erik H. VERIFIED CUSTOMER
First off I would like to thank Joseph , his level of customer service exceeded my expectations by far. He kept in good communication with me throughout my stay, and let me know the progress of my vehicles servicing. He definitely sets the bar high for customer service and should get a promotion or something . Because of him I will be returning to have my vehicle serviced here where I’ve purchased it.
Thank you all have a great weekend.
11/12/2021
Carlos B. VERIFIED CUSTOMER
Excellent service
Jacob was very professional, first class
Extremely satisfied with Norm Reeves Customer and Service Department
Thank you very much
11/12/2021
Kristine C. VERIFIED CUSTOMER
I did received great customer service and my service agent did call and was professional and answered all my questions. Hands down a great experience! However when I went to pick up my car, I went into the office to find my service agent and in a room full of Honda employees, who some of which made eye contact with me, did not bother to ask if I needed help. There I stood waiting for someone to ask if I needed assistance. Didn’t happen. After feeling invisible for a few minutes I went outside to an agent I saw at a kiosk who helped me out in picking up my vehicle. Although, I feel overall the service was good, Honda should make sure its service employees offer the same service up until you leave your place of business. It’s hard to believe a room full of service agents who clearly saw me did not offer any service when I went to pick up my vehicle. That should be an ongoing training, I’m my opinion!
11/12/2021
Audrey V. VERIFIED CUSTOMER
Julie was so kind , got the job done
Thank you
11/12/2021
Hung T. VERIFIED CUSTOMER
Knowledge friendly super nice would refer anyone to Norm reeves Honda for services
11/12/2021
Emi S. VERIFIED CUSTOMER
For a basic service was 4 hrs
“Express “
11/12/2021
Reina G. VERIFIED CUSTOMER
Tony was professional, friendly and was able to answer questions we had. The older gentleman that brought the car out had excellent customer service skills.. The only issue we had was that the car was not washed and had to wait after we were told car was ready in order to be washed.
11/12/2021
Salvador P. VERIFIED CUSTOMER
Thanks for everything my car runs pretty good
11/12/2021
Edna Ivonne. VERIFIED CUSTOMER
They They always nice and they take care of you
11/12/2021
David K. VERIFIED CUSTOMER
Benito was great. I explained my issues and he got them completed and fixed. Very wonderful experience.
11/12/2021
Tracy M. VERIFIED CUSTOMER
Completely professional ai give him a 10+
11/12/2021
Thomas A. VERIFIED CUSTOMER
Juan was honest and straight forward. This is the second time he has been my service advisor. Highly recommend.
11/12/2021
Richard H. VERIFIED CUSTOMER
Professional timely service. Quick turnaround. Thorough explanation of service required. Advised of potential upcoming needs. All accomplished at competitive rates. A job very well done.
11/12/2021
Ramez R. VERIFIED CUSTOMER
Benito is very detailed oriented and only suggested services that are needed to keep the car in a good shape. I have all my trust in his decisions
11/12/2021
Sonia S. VERIFIED CUSTOMER
We have been coming to norm reeves Huntington Beach last 25 years and
Benito has always provided with excellent service. His knowledge and expertise
Far exceeds any other dealership service. Benito is a very valuable asset!
Thank you for all you do and been honest.