To me Armando tried to add a tire rotation to my service. I have always declined but today my wife dropped off the car. He was not clear when checking in the car. She was under the impression that a tire rotation was part of the oil change for $79.99 and she had to pay that amount. We called back and removed it and only did the oil change.
Apparently it was mistakenly added when I called in the appt.
Thank you
12/7/2021
Ashley C. VERIFIED CUSTOMER
Was pretty much in and out. Ramiro was great! Very friendly
12/7/2021
Edgar C. VERIFIED CUSTOMER
Robert was great. Friendly and helpful
12/7/2021
Diana Melendrez. VERIFIED CUSTOMER
I received great customer service. 100% satisfaction, wonderful employee.
12/7/2021
Victor D. VERIFIED CUSTOMER
Good customer service
12/7/2021
Robert F. VERIFIED CUSTOMER
I would like to wish all of you in the service department a “Merry Christmas and Happy New Year”! A special shout out to Trinity Guzman for always going that extra mile! Thanks again Trinity!
12/7/2021
Jenna C. VERIFIED CUSTOMER
I dropped my car off for my appointment at 9:30 am. And by noon had only gotten a text “update” that stated “my car was in good hands” but no other update. I had to eventually call around 12/1 pm to even get info on my car. At this time I was advised that they were still working on a diagnosis and that my car had been driven twice and nothing was found. I called back again around 1:30 to say I wanted to just pick my car up, unsatisfied it was almost FIVE hours later. At this point, suddenly so quickly, I got a call back regarding my car and that the car was driven one more time, and they finally heard the nose and found a bolt on the inside wall of my front tire. Why why why…. Did it take 5 hours for this. Why were my tires not inspected prior to the supposed third drive… I wasted a day waiting for my car that could’ve easily been fixed If my tires were inspected properly. I feel my car wasn’t even moved or looked at until I started calling. A tire shop fixed my tire within 30 mins after I left Honda. I will not be bringing my car back to this service dept at all. It’s absurd that something like this took such a long time. If i would’ve been waiting, I would have been livid. HORRIBLE CUSTOMER SERVICE!!!!
12/7/2021
Ruby H. VERIFIED CUSTOMER
I was told that the main technician wasn’t there today my vehicle still has the issue and I have to reschedule to get it resolved. That’s bad service.
12/7/2021
Charlotte B. VERIFIED CUSTOMER
Although my visit was long, my car issue unresolved ,
I was kept informed though the process.
12/7/2021
Annette B. VERIFIED CUSTOMER
Manny was able to answer my questions and make a senior citizen very happy!
12/7/2021
Charmian M. VERIFIED CUSTOMER
I appreciated how John explained what was done yo my car.
12/7/2021
Sally Y. VERIFIED CUSTOMER
Good service as always.
12/7/2021
Jeremaih K. VERIFIED CUSTOMER
John alwats is excellent
12/7/2021
Gloria C. VERIFIED CUSTOMER
Excellent customer service Arcee was very thorough in explaining the details of what is needed to be done to the car. He also took the time to go over what I would be needed for my next service.
12/7/2021
Eneida Q. VERIFIED CUSTOMER
Julio is great. So understanding, thank you!
12/7/2021
David P. VERIFIED CUSTOMER
Liers!
12/7/2021
Roger I. VERIFIED CUSTOMER
Came in without an appointment for an oil change. Alex was great. And it was done- including a car wash and a new key fob battery- on just a few minutes! Great service.
12/7/2021
Amy F. VERIFIED CUSTOMER
I haven’t fully inspected the car but so far looks good. Employees were great. Was a bit angry when I got the loaner car and it was on empty. Otherwise, great experience
12/7/2021
Daniel N. VERIFIED CUSTOMER
I was completely satisfied- great job- I especially liked the car wash
12/7/2021
Gary V. VERIFIED CUSTOMER
Thank you,thank you! DANILLE WAGNER! This lady is on her game! Multitasking and handling it all with cool,calm, and very sweet personality! She had sent a message that my warranty part had arrived in parts. That’s awesome, so I’m thinking it’s a small part I’ll pick it up and install it myself. I show up mid morning unannounced and stop in to see DANILLE WAGNER to retrieve the part. She says where’s my vehicle? I told her I’m here without an appointment. That’s quite okay,we’re going to fit you in right now! Less than 30 minutes later I’m finished and heading home! This service and parts department is absolutely the best! Thanks again DANILLE WAGNER! Merry Christmas and Happy New Year to all my HONDA Norm Reeves friends!