Let me start by Norm Reeve’s Honda for fixing my Honda Accord. I am very thankful for that. Places for improvement: 1. Your website - tried to make an appointment online but your security protocol blocked me from doing that. Note: I tried multiple times and each time was blocked ( I was getting a lockout error message) 2. Showed up without an appointment (approximately around 9:30am) and waited almost four hours (1:14pm) to get my stuck window fixed and to diagnose a problem I was having with the ACC.
12/10/2021
Troit B. VERIFIED CUSTOMER
Raul was on top of everything. Great serve and got me a courtesy vehicle while my car was being work on.
12/10/2021
Danny T. VERIFIED CUSTOMER
Joshua is such a nice gentleman that he always offers best customer service experience to me. His smile always makes me believe he can solve all the problems if there is anything wrong with my car.
12/10/2021
Stephany V. VERIFIED CUSTOMER
Great customer service
12/10/2021
Roberto V. VERIFIED CUSTOMER
Gracias Ramiro tu atención fue excelente
12/10/2021
Soledad S. VERIFIED CUSTOMER
The only thing is that you guys do not pick up your customer to pick up the car. No excuse about Covid because you do take the customer back to their home or work. Try not to have a Covid excuse. We are not ignorant people. The rest it was OK.
12/10/2021
Abraham G. VERIFIED CUSTOMER
Great service
12/10/2021
Levi W. VERIFIED CUSTOMER
Josue was great and kept me informed with repair updates!!!
12/10/2021
Evelyn P. VERIFIED CUSTOMER
Efficient,knowledgeable, respectful.
Explained in detail services needed on my car
Very pleasant.
12/10/2021
Leesa J. VERIFIED CUSTOMER
Thank you for your outstanding customer service! It really brightened my day. :)
12/10/2021
Adrian R. VERIFIED CUSTOMER
Good customer service. Appreciate the help
12/10/2021
Jesus S. VERIFIED CUSTOMER
Matthew was very nice and informative.
12/10/2021
Kristy M. VERIFIED CUSTOMER
Great work! Thank you
12/10/2021
Nanette V. VERIFIED CUSTOMER
Samuel Tung was extremely helpful and explained what needed to be done to the car. He even offered to drive us home if we did not want to wait in the lobby.
12/10/2021
Madison . VERIFIED CUSTOMER
It was an easy process making an appointment! Rafael was great!
12/10/2021
Tim G. VERIFIED CUSTOMER
Great experience
12/10/2021
Robert R. VERIFIED CUSTOMER
Candice was great, super amazing, and informative.