Tim was very professional, personable and very helpful with my situation. He is very easy to talk to. Excellent at what he does!
1/4/2022
Jesse M. VERIFIED CUSTOMER
Read my messages in your system. This is my 4th Ford that I have owned and this is the WORST experience so far. I will NOT be coming back to your dealership and will rate your service department as the Worst ever. I even left word with your GM’s office and left word with his assistant Annabelle and never received a call back. I guess the service ****, all the way to the top! If you are truly interested in improving the service issues that you have and want to correct them. Then please call me, if I do not get a call back, then obviously you guys to Not Care! My car was in for some minor repairs that should have taken 2-3 days and they kept my car for a total of 19-days, which cost me $$ out of pocket for a rent car. There was very little communication and every time Tim said he would call me back, he never did until 2-3 days later. I even got Sean/service manager involved, which did not help at all. Sean said “oh this will get done now that I’m involved”…… LOL…..nothing improved. Your dealership needs a serious over haul. I feel totally disrespected and treated badly and will make sure that Yelp has the full story on how badly I was treated.
1/4/2022
Robert M. VERIFIED CUSTOMER
Rafael was really great! Great communication, Great service! Thank you!
1/4/2022
Christian D. VERIFIED CUSTOMER
Quick service excellent customer service. Adrian and 2 other employees assisted as well. The gentleman at the customer service area and Honda store personnel were all outstanding.
1/4/2022
Benjamin P. VERIFIED CUSTOMER
Sam Tung really did an excellent job in taking care of my car today. He offered me a better deal to pay for the service that I can afford. Both Sam and Joseph are the persons I will look for whenever I bring my car for the service. They are trustworthy and helpful. I have known them for several years. Thanks Sam and Joseph.
1/4/2022
Laura C. VERIFIED CUSTOMER
Cheyne Riggs was really great, he answer all of my questions.
1/4/2022
Rosemarie B. VERIFIED CUSTOMER
Great
1/4/2022
Jose A. VERIFIED CUSTOMER
Very friendly service adviser.
1/4/2022
Dave T. VERIFIED CUSTOMER
Tim did a great job on keeping me informed about my vehicle while it was being worked on
1/4/2022
Charles H. VERIFIED CUSTOMER
Very enjoyable experience thank you
1/4/2022
Bryant S. VERIFIED CUSTOMER
Something is wrong with that vehicle, but no one can seem to find the problem. All it’s doing is making me lose more and more money. All I need is a solution to the problem it has. Thank you
1/4/2022
Neal W. VERIFIED CUSTOMER
Brian was helpful an communicative in resolving my problem.
1/4/2022
Lizbeth D. VERIFIED CUSTOMER
Very fast thank you
1/4/2022
Robin G. VERIFIED CUSTOMER
Service as promised. Anthony Sanchez kept me informed of the problem with my car and contacted me for approval of the expense.
1/4/2022
Juan C. VERIFIED CUSTOMER
Very satisfied with Mr. Jason very helpful he was able to answer all my questions will visit INFINITI CERRITOS any time
1/4/2022
Lilah S. VERIFIED CUSTOMER
Josue was an effective and efficient communicator and able to help me understand what the process was to expect and how the servicing rolled out and any insight needed! Thank you!
1/4/2022
Gwen T. VERIFIED CUSTOMER
Mark was very helpful. Thank you.
1/4/2022
Kevin Q. VERIFIED CUSTOMER
My experience with Brian was exceptional and encourages customers to return for future service. He is a valuable asset to the company.