Robyn was amazing. She was very welcoming and stayed late to check in my vehicle. She was the same way during pickup and a pleasure to deal with.
1/13/2022
Benjamen J. VERIFIED CUSTOMER
As always Rafael gives me the best of customer service when it comes to taking care of my vehicle.
1/13/2022
Anthony S. VERIFIED CUSTOMER
Working good again!!!!
1/13/2022
Hilda K. VERIFIED CUSTOMER
I’m very happy with the excellent service from Kellie and everyone, thanks.
1/13/2022
Patrick . VERIFIED CUSTOMER
They were polite and professional in dealing with me, and were finished servicing my car.
1/13/2022
Julie N. VERIFIED CUSTOMER
Thank you. Ivette was great and so attentive.
1/13/2022
Robert M. VERIFIED CUSTOMER
Mitch provided me a friendly and professional visit during my service time at Honda Norm Reeves in Irvine.
1/13/2022
Israel H. VERIFIED CUSTOMER
Customer service was great but Oil change took almost 3 hours with a Appointment.
1/13/2022
Elias C. VERIFIED CUSTOMER
Great service. Very informative and responsive.
1/13/2022
Sheri H. VERIFIED CUSTOMER
Mark did a fantastic job today and was very professional and informative
1/13/2022
Randy S. VERIFIED CUSTOMER
Very Professional and courteous service!
1/13/2022
William B. VERIFIED CUSTOMER
Excellent job for my 5000 Mike service and the total completion of checking all the systems. I'm very impressed with the service.
1/13/2022
Alondara H. VERIFIED CUSTOMER
Impressed with the quality and customer service provided by Joseph. Appointment was quick and efficient just as he promised. Will definitely be coming back to this location for all of my upcoming needs.
1/13/2022
Erika A. VERIFIED CUSTOMER
Thank you so much
1/13/2022
Ernesto H. VERIFIED CUSTOMER
Manny was really helpful and addressed all my concerns.
1/13/2022
Jose S. VERIFIED CUSTOMER
He was very helpfully and quick and the time suggested that my car will be done
1/13/2022
Rachel B. VERIFIED CUSTOMER
Robert is awesome! He is very nice and helpful. I would recommend him to family and friends. He set up my appointment really quickly and the service was done in the time he stated. Thank you
1/13/2022
Luis C. VERIFIED CUSTOMER
Was texted about air filters about 1 hour and 20 minutes after dropping off my car, the features said 0.00 dollars but before I could answer “Yes” I got another text telling me the car was done. Then I called and left a voicemail about performing the work but I did not get a call back and it was not done. When I retrieved the vehicle the lady explained that those features always say 0.00 but would have been over 100 dollars each to perform, that would have really upset me because it’s so misleading, I would not have paid. She shrugged it off like it was no big deal and was like “oh, that’s a messed up feature lol” but re instated to just bring my car in next time. I bought the car there and it’s always had it’s services there and no other place. Just a weird situation to note, doesn’t really bring trust on your place to be deceiving that way and for your workers to be nonchalant about it. I’m the director of operations down the street at the Waterfront Beach Resort and I would never put something out there in that manner, just bad form and something you should fix ASAP. Thank you for the platform.
1/13/2022
Gabriel D. VERIFIED CUSTOMER
Thank you for your prompt updates and job well done.
1/13/2022
Mira Franz. VERIFIED CUSTOMER
1/10 - 8:45AM came for the Value major service with a brake fluid change and replace as recommended.
Customer service was great. However, my headlights was somehow changed from LED White headlights (for low and high beams) to halogens. My car originally had LED White headlights and when I picked it up, I soon realized the difference when I turned my headlights on. I understand the technicians were only to check the functionality of the headlights - not change or replace it.