it was very pleasant. Matthew was very nice, explained how it was done, what are findings and what need to be done.
also he helped by changing set up I couldn't get in the past visit
1/17/2022
Matthew S. VERIFIED CUSTOMER
John was very helpful; we received our car back all repaired in a very timely manner.
1/17/2022
Michelle . VERIFIED CUSTOMER
Excellent and knowledgeable and very customer service oriented which is rate these days. His service alone will **** back to your dealership to have service or even to buy a car.
1/17/2022
Alfred S. VERIFIED CUSTOMER
Unprofessional customer service (by: Joseph Vargas). We don't deserved raising voice, putting words in our mouth saying we lost the spare keys ordered when we were honestly saying that we didn't have them, this was going back and forth on the phone for a while! He also stated he won't refund us for the small amount after paying almost $7,000 in service for our old Honda Odyssey, and slamming the phone at the end of the call! (again..Very Unprofessional). Communication is very poor! Don't pick up or get back at you on time.
As a loyal customer of Cerritos Norm Reeves and having all our friends and families purchased new vehicles for decades and especially AFTER purchasing another Brand New 2021 Type R for $50,000 in Green Cash. We deserve better treatment.
1/17/2022
Danny O. VERIFIED CUSTOMER
Robert made sure our concerns were heard and he was very friendly and professional.
1/17/2022
Cheryl M. VERIFIED CUSTOMER
He is the best he has helped me for many years now and always kind and calm and I'm disabled so he really watches out for me I have been a sincere customer I think many times over. Happy New Year to Volkswagen I wish we could get the truck here in the USA
1/17/2022
Rene E. VERIFIED CUSTOMER
It was fine at the end.
1/17/2022
Jacqueline P. VERIFIED CUSTOMER
They did not listen to my Conerns at all.
1/17/2022
Patrick F. VERIFIED CUSTOMER
My service advisor did a very good job!
1/17/2022
Daniel O. VERIFIED CUSTOMER
Robyn was awesome.
She kept me updated everyday on the progress of the repairs and let me know where we stood cost wise and delays in parts.
Frank the technician was also excellent.
He explained everything that was going on and looked for anything else that could be a problem later and let me know.
I will request them both for any further maintenance or repairs I need in the future.
1/16/2022
Sonia H. VERIFIED CUSTOMER
I felt valued as a returning customer and the courtesy shown to my specific needs. I will return and will recommend friends and family to your location in Vista, CA.
1/16/2022
Rose F. VERIFIED CUSTOMER
Received excellent service from Paul!!! Extremely courteous and compassionate! I would rate him a 10 out of 10. Thank you Paul!!!
1/16/2022
Tyler S. VERIFIED CUSTOMER
I have worked with Raul many times at Norm Reeves Volkswagen and he has always been professional and expedient. Providing accurate and detailed information in a timely fashion.
1/16/2022
Ignacio S. VERIFIED CUSTOMER
He was great ????
1/16/2022
Allison G. VERIFIED CUSTOMER
Viviana is awesome!
1/16/2022
Christopher S. VERIFIED CUSTOMER
Wonderful experience as always. Thank you Joshua!
1/16/2022
Elizabeth P. VERIFIED CUSTOMER
Thank you so much like always fir great customer service. Thank you so much Joe Nguyen for all the years of great customer service I have received from you!????