He was very kind to me that I was very satisfied. Thank you for the great customer service!!
1/18/2022
Anh-Huy H. VERIFIED CUSTOMER
I received a call and spoke with someone around 2:30pm to come and pick up ky vehicle becausr service was done. I told this person is that I was at a doctor's appointment and would be there about 45 minutes to pick up my car. I do have a phone record showing the number came from Honda Reeves of Irvine. When I came around 3:30pm or so they daid the car was not ready til 5pm. When I told the person at the check in when I got there that someone called me saying that my car was ready for pick up but now its nit teady til 5pm? All he could say was he didnt know. So I called the number ****-****-xxxx and spoke to someone atyour center and explain the sityation. She said she will transfer me to Service and they can let me know whi called me earlier. When she transfer me to Service a gentleman pick up and said it was Brian that called me earlier for me to tell me to pick up my car and he put me on hold then he came back and said Brian didnt call you. So i waited there til 5pm to pick up my car. I feel that this is not good servce on your end. I know that you have mimlions of customers so my opinion doesnt mean anything but I wanted to let you know how I feel. TY
1/18/2022
Bryan C. VERIFIED CUSTOMER
Everything was perfect. I couldn’t have asked for anything better. Anthony was great also. I would prefer just to go with him everything I go to the dealership.
1/18/2022
Kazuaki K. VERIFIED CUSTOMER
Michael was a pleasure! Professional and friendly.
1/18/2022
Emily M. VERIFIED CUSTOMER
I was disappointed to see that not all the staff were wearing their masks properly. Some staff inside had their noses out of their masks, which made me very uncomfortable during the omicron surge. I had to stand next to an employee who had his nose out of his mask for over ten minutes. He was working at the computer behind me, so I was forced to stand close to him while he wasn’t being respectful of others’ health and safety. Interactions like these make me not want to come back because I feel my safety is not considered.
1/18/2022
Marie Eugenia. VERIFIED CUSTOMER
Horrible service and treatment.
1/18/2022
Beverly . VERIFIED CUSTOMER
Tony was very personable and helpful.
1/18/2022
John K. VERIFIED CUSTOMER
The service manager, Matt Winters, provided outstanding support. He really explains things thoroughly and makes sure you are treated like a customer. He helped me last week too when I had a potential issue with some software related to my lane departure system. He is a real professional.
1/18/2022
Janice E. VERIFIED CUSTOMER
Matt was exceptionally knowledgeable of the maintenance questions we had. He provided the best customer service!
1/18/2022
John M. VERIFIED CUSTOMER
Chris is very professional and kept me informed of service progress and maintenance issues for future service.
1/18/2022
Katherin M. VERIFIED CUSTOMER
Great service!
1/18/2022
Eric R. VERIFIED CUSTOMER
Cool guy!!
1/18/2022
Tammy M. VERIFIED CUSTOMER
Very nice and friendly
1/18/2022
Aziz H. VERIFIED CUSTOMER
The courtesy extended by Michael was excellent. Much appreciated!
1/18/2022
James R. VERIFIED CUSTOMER
John was very professional and provided me with all the necessary information. It was a pleasure talking to him.
1/18/2022
Marlo L. VERIFIED CUSTOMER
I love my car. Not ready to trade.
1/18/2022
David S. VERIFIED CUSTOMER
Danielle was very helpful I would highly recommend your service department to friends and family.