I know I can rely on Honda service, the service adviser Miguel is good and friendly, I am 100% satisfied, thanks again.
1/25/2022
Adrian F. VERIFIED CUSTOMER
Great Customer Service! Very friendly and informative!
1/25/2022
Josh F. VERIFIED CUSTOMER
No follow up about my Warranty Coverage as discussed.
1/25/2022
Linda D. VERIFIED CUSTOMER
Very efficient and kind
1/25/2022
Derrick G. VERIFIED CUSTOMER
Great Service as always
1/25/2022
Abhinav K. VERIFIED CUSTOMER
I wasn't satisfied with the way my total bill for the servicing, especially with the requirement of new battery as confirmed by the representative. According to my purchase date of the car, I was assured that a new battery was installed in 2019 which usually has a 5 year warranty. However, it was bad and had to be replaced within 3 years and less than 36000 miles. I hoped that I would not be charged for the same and it should be covered by Warranty but there was an additional charge of approx $175 that I had to pay. Please look into it and let me know if this charge can be adjusted or provide justification on the battery warranty if I'm missing something. Thank you and appreciate all your support.
1/25/2022
William C. VERIFIED CUSTOMER
Mark does a great job being the project manager for the jobs he had worked on for me and my wife. He communicates with us, sets expectations and does his best to meet those expectations.
1/25/2022
Alysee S. VERIFIED CUSTOMER
I dropped my car off in November to get this sound looked at. The techs thought it was the vtc actuator but they decided to replace a different part in my car. I took my car back on Saturday 1/22/2022 because the noise returned. The tech at the Time said of it was the vtc actuator it is under warranty when I took it in November. Well my car needs a new vtc and now Honda wants me to pay 935 for it when I already paid 700 for a part I did not need. The tech Yvette was supposed to get back to me to see if we could apply the 700 I paid last time to the work that needs to be done but she never got back to me. Honda lost a good customer.
1/25/2022
Joanna C. VERIFIED CUSTOMER
Paid for tire check up and none of the tire pressure was set to what was stated in the invoice. Workers did absolutely nothing
1/25/2022
Krisielle P. VERIFIED CUSTOMER
I have been leasing cars from Norm Reeves Honda since they opened and I’ve always had good services there. Also I recently just had my oil change there and I was very satisfied with the service. Making appointments to get service was easy and the lady on the phone was nice. Omar at the service center was very professional and helpful. And they finished in a timely manner. Their waiting area and facility was very neat and clean as well.
1/25/2022
Steve R. VERIFIED CUSTOMER
Your whole team was great especially Coit Monell in parts. He was awesome in helping me select a new set of tires for my passport!
1/25/2022
Nicole P. VERIFIED CUSTOMER
Mitch always has the highest quality and customer service he loves what he he loves what he does.
1/25/2022
Rebecca F. VERIFIED CUSTOMER
I was told a set of $30 screws were going to be ordered per our approval and they weren’t as I was supposed to get called the very next day (1/19) to have them installed. It’s a week later and nobody has contacted me. What’s the status?
1/25/2022
James D. VERIFIED CUSTOMER
Great service as always!
1/25/2022
John E. VERIFIED CUSTOMER
Fast and professional
1/25/2022
Tom T. VERIFIED CUSTOMER
Appreciate the service.
1/25/2022
Tsun-Min T. VERIFIED CUSTOMER
Good.
1/25/2022
Juan R. VERIFIED CUSTOMER
Cool
1/25/2022
Daniel D. VERIFIED CUSTOMER
Nothing was fixed with my 2 of my complaints. Records shows they did oil change but odometer still states that oil% is still 20%. They drove my car in Lakewood and Cerritos. Used up more than 20 miles but didn’t resolve anything. We’re very upset about it.