Carlos Montiel was so kind and respectful nowadays these young kids are so rude and very impatient but he was the total opposite. Great business will get all my work done here from now on.
2/5/2022
Jeff S. VERIFIED CUSTOMER
Yes Jessica was an excellent service representative one recommendation is after service of a vehicle vehicle should be washed
2/5/2022
Kristine V. VERIFIED CUSTOMER
Michael was very professional and courteous. He had excellent communication skills and took great care of me and my vehicle.
2/5/2022
Adrienne C. VERIFIED CUSTOMER
Richard is awesome! He has really helped me keep my car in great shape. He explains everything so I know what is needed. Richard is spot on when quoting time for service and prices for parts and labor. I really appreciate his taking the time to let me know when parts my car needed came in. He is gracious and friendly. I really appreciate the customer service he and other service technicians offer. Richard is a true asset to your service department. Thank you.
2/5/2022
Jameel C. VERIFIED CUSTOMER
Car not washed due to Covid-19. Strange. Washing & cleanliness should be encouraged in pandemics.
2/5/2022
Najla Q. VERIFIED CUSTOMER
Edwin is consistently one of the best specialists that I have ever come across when it comes to car repair.
2/5/2022
Sarajeva V. VERIFIED CUSTOMER
Tim is always the best! Truly! He saved me from a total meltdown. My sister had just given birth, so I was sleep deprived and waiting for an hour in my car was pretty terrible. Tim, a familiar face just put my worries at ease! Always communicates effectively and I always leave with the best information about my car.
2/5/2022
Sher Zaman. VERIFIED CUSTOMER
Thank you
2/5/2022
Ashley . VERIFIED CUSTOMER
Great service
2/5/2022
Yolanda P. VERIFIED CUSTOMER
Yes , Michael was very helpful and timely with the car . However I have an issue which has nothing to do with Michael . My blind spot information system turned off and I return to your dealership around 6pm and I was advised this is probably a computer issue that can easily be fixed . I was requested to call Monday for an appointment which I will do . Thanks
2/5/2022
Alison P. VERIFIED CUSTOMER
The service technicians are very unresponsive I waited 4 hours before someone provided the status to me after I went and asked for the status my car was still not ready the service technician came back and said that he is sending my ticket over to his coworker that worked in the cube next to him and that he was leaving for the day he left for the day and I waited for his coworker to provide me with the ticket and my bill and the coworker said that my car had been completed but they couldn't find anything wrong with it so I was there for 4 hours and nothing was performed on my car at all and I feel as if if I got in at 9:30 and I didn't leave until 2:30 in the afternoon why was I waiting so long if there was no work done on my car the service department needs to be revamped the representatives are totally void of any and all customer service skills and need additional training on how to speak to customers and be a little bit more attentive if we're there for so many hours waiting with no status updates at all unacceptable
2/5/2022
Jennifer A. VERIFIED CUSTOMER
He is always so helpful and explains everything very well!
2/5/2022
Patricia I. VERIFIED CUSTOMER
I am grateful to Benito for he is a wonderful advisor.
He is always pleasant and understanding.
Thank You!
2/5/2022
Linda U. VERIFIED CUSTOMER
Who ever checked me out failed to tell me I had a fluid leak in my engine/transmission.
2/5/2022
Sandra . VERIFIED CUSTOMER
Always exemplary service, glad you came to Vista
2/5/2022
Joey M. VERIFIED CUSTOMER
Mike was absolutely great for my recent services
2/5/2022
David J. VERIFIED CUSTOMER
Trinity was great.
2/5/2022
Lee S. VERIFIED CUSTOMER
Gave excellent service in every aspect of the process.
2/5/2022
Christopher D. VERIFIED CUSTOMER
We were completely satisfied with the service and extra explanation provided ri us.
Francisco was easy to understand and it was not pressuring.
I 100% would tetun to Ford for our service
2/5/2022
Doug P. VERIFIED CUSTOMER
Roberts customer service is second to none. Please consider him for a bonus. He’s great. You have a loyal customer as long as Robert’s there that’s for sure.