I am very disappointed with this visit. After almost 3 hours in the waiting room I decided to ck on my car, and I was told my car was parked outside and it was done long time ago, nobody notified me the car was ready and I waisted my time waiting.
I will try to go to another Honda to see if I get better customer service.
11/13/2025
Robert E. VERIFIED CUSTOMER
Quick service and no problems
11/13/2025
Tony P. VERIFIED CUSTOMER
He checked in my vehicle. Received the text about additional recommended service. It was easy approving it through text. Service took very limited time to complete. Was happy with today’s visit.
11/13/2025
Alma D. VERIFIED CUSTOMER
Javier was amazing on every level ! Very professional, great service. Absolutely recommend
11/13/2025
Celia E. VERIFIED CUSTOMER
Richard provided knowledgeable, professional service while also being personable and timely.
Thank you!
11/13/2025
Yolanda J. VERIFIED CUSTOMER
Benito Torres and Javier Torres came through for me again. That’s why we have 2 Honda Accords. We are very happy. With their excellent service.
11/13/2025
Sandeep S. VERIFIED CUSTOMER
Excellent☺️????
11/13/2025
Paulina V. VERIFIED CUSTOMER
Fast and friendly service. Thank uou!
11/13/2025
Levin G. VERIFIED CUSTOMER
Thanh is a very nice guy, good customer service.
11/13/2025
Carrano (. VERIFIED CUSTOMER
I recently bought my 2025 crv Hybrid and I wasn’t sure about going to a dealer- This was my second experience at Norm Reeves. Nicole Cabrera gave such incredible service I returned and will continue to come back I also appreciated the technician sending a video on the work that needed to be addressed.
11/13/2025
Tung N. VERIFIED CUSTOMER
Good
11/13/2025
Claudia L. VERIFIED CUSTOMER
Thank you Leo Lazcano for helping me with your knowledge of my car needs always great service.
11/13/2025
Esther N. VERIFIED CUSTOMER
Everyone was professional and casual a relaxed feeling which is always nice
11/13/2025
Linda D. VERIFIED CUSTOMER
I was very happy with Leo’s service. However, I was disappointed with waiting area. The cafe machine was out of service there were only little water cups. I have been to you San Dimas dealership and was much more impressed. I think you should be putting in better effort relax your customers.
11/13/2025
Sandra P. VERIFIED CUSTOMER
Everything got dumb and it really completely satisfactory manner. Everybody was super super nice and very helpful.
11/13/2025
Clayton K. VERIFIED CUSTOMER
David is wonderful! ????????
11/13/2025
Dana P. VERIFIED CUSTOMER
Kyle was kind, efficient and knowledgeable. He is professional but yet made the entire service experience personal and simple. Kyle is a fantastic representative of Norm Reeves Genesis and is a true asset to your team.