The report said that my oil filter was not replaced, when and oil change gets done an oil filter always gets changed, I'm not sure what to think if I've been getting ripped off this whole time, I'm truly upset.
11/21/2025
Jonelle G. VERIFIED CUSTOMER
It’s always a wonderful pleasure to walk in and get my vehicle serviced by Mr Miguel Cabrera and his amazing team of techs. He always makes us feel as if we are family. He treats us with respect and takes our vehicles maintenance with very high importance. Every time we drive into Norm Reeves, he is already awaiting for our arrival and that makes us feel very important and this is exactly why I keep my business with Norm Reeves, cus I don’t only feel like a customer, I feel that I am part of the Norm Reeves family. Thank you Mr Cabrera for all your hard work and dedication and for caring for our family vehicles. You are the main reason why we keep our business with Norm Reeves Honda.
11/21/2025
Erica M. VERIFIED CUSTOMER
Communication was very poor... I had to call many times to find out when the car would be ready and people did not return my calls ever.
11/21/2025
Justin H. VERIFIED CUSTOMER
Joshua was very polite and very helpful will 100% be coming back whenever I need my car serviced
11/21/2025
Deserae R. VERIFIED CUSTOMER
Great job!
11/21/2025
Sergio C. VERIFIED CUSTOMER
Javier was very helpful and professional
11/21/2025
Norma S. VERIFIED CUSTOMER
I like all the service representative as well as your employees of mechanics. I have never been let down. They provide the service at excellence and on time what kind of customer asked for their courteous they’re sweet. There’s nice and I like them so much. I even bring them little pastries to say thank you ! That is the reason why I continue to go back to my Honda dealership service department
11/21/2025
Rebecca O. VERIFIED CUSTOMER
Employees, always 100%
11/21/2025
Brian M. VERIFIED CUSTOMER
Good Customer service appreciate it
11/21/2025
Judith S. VERIFIED CUSTOMER
Q always does an excellent job! This is my second Toyota due to his excellent work!
11/21/2025
Nghia B. VERIFIED CUSTOMER
He treats customers very well. Thank very much
11/21/2025
Lucila G. VERIFIED CUSTOMER
I was overall happy about the service that I was provided with.My service advisor was very attentive and knowledgeable and friendly. I was immediately notified when my car was ready.Good customer service.
11/21/2025
Wence P. VERIFIED CUSTOMER
Jonathan was courteous but he gave an estimate that was way above the over the phone estimate and in the end I don’t get all the items promised but still paid the high price. Your guys are sharks and this young man exemplifies selfishness and greediness. Never going back this place.
11/21/2025
Elias K. VERIFIED CUSTOMER
Totally satisfied
11/21/2025
Debra J. VERIFIED CUSTOMER
Appreciate the advice and support given.
11/21/2025
Patricia T. VERIFIED CUSTOMER
Tony was very informative...explaining everything in detail. He also answered all my questions which I appreciated.
11/21/2025
Abraham P. VERIFIED CUSTOMER
Great service
11/21/2025
Jason K. VERIFIED CUSTOMER
Andrew provided great service and was very attentive whenever there were updates. Thank you Andrew and the entire staff for making every service fast and easy.
11/20/2025
Albert N. VERIFIED CUSTOMER
Rosa is the best! Professional, kind and informative.
11/20/2025
Sharon R. VERIFIED CUSTOMER
Tony has always taken care of me in helping to service my car to keep it in the best possible running shape. He is very knowledgeable, kind helpful, and personable.. You are lucky to have him as a valued employee with Honda