The Car Group

Outstanding service provider. Thank you Toyota

Yes, Nicole was great on answering my questions promptly and thoroughly. I am responding late to this because I barely found it in my junk mail. I will gladly take the survey and submit.

Sal was very nice, courteous, but he should double check with the mechanic when answering questions I asked about the oil mechanic saw under the car, leading mechanic to believe that there is oil leaking from a potential deteriorated rear main gasket. Sal was assuming the oil was transmission fluid even though there was no reddish **** fluid seen under car and I told him there was no reddish oil leaks on the garage floor. Mechanic specifically wrote there was an oil leak, not **** fluid leak. This was very confusing and he could have called to verify what color of oil was actually seen under car. Additionally, I was told that a **** service was needed, but the **** service was already done last time I was there 4 or 5 months ago. Sal would have known this if he would have looked up the history of my vehicle services. Again, this caused me some confusion about why I would need another **** service immediately as per the Mechanic check list. If Sal looked closer at the paperwork and my service history, he would have wondered the same thing I did, and double check this with more investigations. In any case, I surmised on my own later on that the **** fluid level and any leaks on floor should be watched closely, rather than to spend more than $2700 the find out. That amount of money is more than the a 2011 crosstour is currently worth. Not smart.

Trevor is always awesome and very helpful! I came in for an oil change and I have no idea what the techs did but they messed up my gear shifter and push-to-start button and failed to inform me I had a basically dead battery. However, Trevor was there to help like always and make me want to continue using Honda as my place of service! You would think since I purchased the car from this exact Honda and purchased a warranty that the least the techs could do is be honest and upfront. Unfortunately I had to jump through hoops to get answers but Trevor did his absolute best to ensure I was satisfied. I appreciate Trevor a lot, if it were up to me he should be the manager of the service department or promoted at the very least! He treats customers how they should be treated. He understands customers frustrations and does his best to help, if not fix the issue completely. I have used Trevor for a while now and will continue to only request him from here on out! 10/10.

I am very happy and satisfied with the work you have done on my car Lately, you are the only dealer I can trust in the future!

The service writer Hannah was absolutely very informative. She did a very fine job.

Candice was pleasant and friendly. I was completely satisfied during my visit.

Crystal was outstanding in communicating the recommendation and was a great listener understanding what it was I needed during today’s visit. This was probably one of the best service managers I’ve ever had the pleasure to work with. Thank you! Tim Catlin

I’m grateful for how easy the process is.

John was great. Nice, friendly and very professional. Im always pleased with the service at Norm Reeves. They always know what's best for your cars needs.

Benito is the BEST service advisor!!!

Q is always the best. Friendly, courteous, and professional in his dealings with us. I give him a 10

Thanks

Great customer service from Mike.

Rosalina is very friendly and helpful with service today.

Friendly staff and environment

David was wonderful .. honest, professionalism and a pleasure to do business with .. I wish I could say that about your previous employees but I cannot. Thank you, David.

He enjoys working there and he provided excellent customer service.

I have no negative feedback the service was amazing

Ivette is quick, well-informed about my car, and pleasant to deal with. I know service writers are trained to do what they do. Ivette must have gotten top grades. Quick, efficient, courteous and competent!