The Car Group

Always a very good experience with Jonathan. Extremely thankful for all of his help!

Excellent Service

Shoutout to Ram, service advisor, for the excellent help with my Honda Odyssey. He was professional, attentive, and took the time to explain everything clearly. The process was smooth and stress-free because of his support. Truly appreciate the great service—highly recommended! ????

Joseph immediately returned my initial voice message and expedited my service upon arrival.

Thank you for taking such good care of my Honda

Excellent customer service, quick and efficient servicing, highly satisfied with everything

Thank you for a great job

An excellent experience! Clean facility with helpful, courteous people.

Great customer service from Oscar,keep me informed about the situation and the status with my vehicle,delivered vehicle exactly when he said it would be ready.

Jesus was one of the best service adviser I've ever encountered at any dealership I've been. Thank you and Give that young man a raise!!

I appreciate John’s extra efforts with my CRV

Excellent service. Eduardo had great costumer service for my first visit. I will continue to get my service at done Norm Reeves.

Andrew did a great job. My car was service

Good service

Thanh treated me with respect and courtesy unlike Honda world in Downey. Thank you, Norm Reeves Honda!

Car feels ???? great

We're very satisfied with the service. Ernesto is the one who help us.He's very accomodating and explain everything about the service.

From start to finish, everyone was attentive, informative, friendly. Answered all my questions and beyond! Excellent service

I had an appointment 8:20 I dropped it off @7:05ami didn’t hear anything from no one until I called at 4:30pm and my technician is gone so another technician Robert takes the call and stated that they don’t have the part that they will have it finished sometime tomorrow and I went 2 weeks prior and they said that they didn’t have the part I had to wait so this appointment the part should be in cause Oscar Ortega confirmed the part was in but failed to call me or even update on my vehicle status so I get to Honda cerritos around 5 pm because I’m very upset so I go around and I video mechanics playing in my truck not 1 not 2 but 3 mechanics in my truck then I get off the car after recording all this when I get my truck my radio dosent work so I’m frustrated called back and stated my claim what had happened still no one has reached out to me and I had to get radio fixed my wire to my sound system was cut $50 bucks and now my truck is making noise I’m begun pissed I’ll be going in today since no wants to call me. Very unhappy with service there at Cerritos Honda and I bought many cars and send all my family Shawn s has made a lot of business off of me and my family I need someone to call me right away. Very unhappy customer.

Ivette was amazing! I brought my car in and the problem wasn’t fixed right away, I had to bring it back but needed a car bc of work. Ivette was able to get me a loaner and get the problem fixed within 24 hours. She’s very attentive and made sure I had everything I needed along the way! Highly recommend Norm Reeves! I’ve been a loyal Honda driver since I got my license as a kid!