Waiting time was too long, even with an appointment
5/18/2026
Thearon A. VERIFIED CUSTOMER
Friendly, fast, and professional what a great experience.
5/18/2026
Omar B. VERIFIED CUSTOMER
On 05/16/26 I brought my 2024 RAV4 (Invoice #1051972) for the 35K service. Immediately after, my LTA and Pre-Collision System showed malfunction warnings. When I reported it, the lights temporarily cleared on restart so the dealer dismissed me. The lights came back immediately while driving so I returned on my own. I was told it would take many hours for a full diagnostic. I was called to pick up the car only 2 hours later. The warning lights were cleared but the systems are still completely non-functional — Lane Center Assist, Lane Departure Alert, and Pre-Collision Brake are all inoperable. I have filed a complaint with Toyota Corporate (Reference #****-****-xxxx26). I expect a proper repair Thursday when I return from my trip.
5/18/2026
Jesus H. VERIFIED CUSTOMER
Your staff is amazing and professional!! Richard is caring and attentive to satisfying our needs.
5/18/2026
Donando P. VERIFIED CUSTOMER
All good. Thanks
5/17/2026
Jaime G. VERIFIED CUSTOMER
Service was good, although it took longer than expected but job was well done.
5/17/2026
Harold M. VERIFIED CUSTOMER
Easy to make appointment. Vehicle was serviced in a timely manner. Benito was very professional.
5/17/2026
Sue P. VERIFIED CUSTOMER
Good service!
5/17/2026
Judy M. VERIFIED CUSTOMER
I came in to get my wheel alignment and Clayton was working and he was so graciously to help me with the service also along that my headlights were out and I was still covered under my extended warranty and he had taken care of that for me, I was very impressed with his knowledge and helpfulness great employee 10 stars plus!!!
5/17/2026
Jaydon E. VERIFIED CUSTOMER
Customer service was amazing and the communication was superb as well!
5/17/2026
Kevin R. VERIFIED CUSTOMER
Great service I dropped my vehicle off without an appointment and they were able to get it back out to me the next day. Thank you
5/17/2026
Deanna G. VERIFIED CUSTOMER
Each time I have had windshield glass repair. I have been told that the glass guys would be there when I arrive. I have been lied to 3 times. I’m getting tired of being told they will be there and then waiting for hours. It would be better if they told me the truth, that the guys don’t really have a schedule and they come when they want to come and I am at the Mercy. At least then I would know what to expect.
5/17/2026
Jonelle G. VERIFIED CUSTOMER
I took my car for an oil change on a hectic Saturday morning. Let me just say this; going to get the oil change was not what I expected. I was going in expecting the worse wait time and a full house and instead it was a full house, I didn’t wait a long time and had other services done on my vehicle without waiting as long as my mind imagined. I gotta hand it to the advisor I got. Miguel Cabrera, I got to hand it to you boss, I don’t know your patience tolerance but I would of ran far from your job, but you are definitely the man cut out for the job. Thank you for outstanding customer service, thank you for a job well done, thank you for being kind, collected, amazing service and always smiling. Saturday was just not the shiz sir, but you handle things extremely good.
5/17/2026
Abelordo S. VERIFIED CUSTOMER
Thank you Honda
5/17/2026
Joel S. VERIFIED CUSTOMER
I always receive outstanding service at Norm Reeves Honda. Ivette is professional, courteous, and knowledgeable, and she always keeps me informed about my vehicle’s needs, issues, or recalls. Her attention to detail and excellent customer service give me confidence that my vehicle is in great hands. Highly recommend working with her.
5/17/2026
Jerry B. VERIFIED CUSTOMER
Ruben was fantastic, I called and had some questions and I know how busy you guys get over there will Ruben took the time to call me back which I didn't expect was going to happen. It is very informative about what had to be done and was not pressuring he let me make the final decision. So I want to thank you for having a great employee like Ruben. I have two Hondas so I should be back again very soon. Thanks again for everything
5/17/2026
Eunice L. VERIFIED CUSTOMER
No,not satisfied with prices for services concerning a gasket oil pan leak also timing belt service prices are over the top, I came in for oil change and services other service check list...