Ruben used the classic formula for customer satisfaction—he under promised and over delivered.
When I arrived at 8am, he told me my car would be ready by 2pm. Imagine my surprise when he had it ready before 9am.
I was very satisfied with my visit and Ruben’s performance.
1/8/2026
Rebeca C. VERIFIED CUSTOMER
The service I received was amazing. I got immediate assistance was confirmed with my car needed and it was done very quickly and the pick up was very easy
1/8/2026
Connie L. VERIFIED CUSTOMER
It was great that you had mobile service and I c didn't have to bring my car or pick it up. Everything else was great. I was not happy that they had my car all this time and brought it back dirty.
1/8/2026
Rachelle E. VERIFIED CUSTOMER
He is a wonderful service adviser and always ask for him when my car needs service. He is honest and trustworthy not like some service adviser try to get you to get things that don’t need to be done on your car.
1/8/2026
Daniel F. VERIFIED CUSTOMER
Miguel went above and beyond to make sure I had a great experience at Norm Reeves Honda in Cerritos.
1/8/2026
Hiral V. VERIFIED CUSTOMER
It was our 8000 miles oil change service. Mariela even arranged the loaner vehicle for us.overall it was the fantastic experience.
1/8/2026
Cesar H. VERIFIED CUSTOMER
She was very helpful polite answered all my questions regarding my vehicle highly satisfied thanks
1/8/2026
Brenda S. VERIFIED CUSTOMER
George answered all my questions.He was very informative.
1/8/2026
Theresa N. VERIFIED CUSTOMER
The service was great! I have been a customer of norm reeves honda west Covina for years I keep coming back because of the awesome service.
1/8/2026
Demetria H. VERIFIED CUSTOMER
Kyle was friendly, quick and efficient. A great experience!
1/8/2026
Karen R. VERIFIED CUSTOMER
He was very helpful in answering all of my questions!
1/8/2026
Darren L. VERIFIED CUSTOMER
Very Good, easy too talk too. I highly recommend!!
1/8/2026
Duane S. VERIFIED CUSTOMER
Body shop team Ray and service team Denise work great together!
1/8/2026
Richard P. VERIFIED CUSTOMER
Thank you!
1/8/2026
Desiree R. VERIFIED CUSTOMER
I recently moved but will still continue to have my car serviced at Norm Reeves in HB. I always get the best service from Benito. He is a great asset to your company.
1/7/2026
Irma L. VERIFIED CUSTOMER
Very good job! Thank you!
1/7/2026
James J. VERIFIED CUSTOMER
Service was top notch. Would rate 20 out of 10
1/7/2026
Kendall A. VERIFIED CUSTOMER
Hannah was wonderful, friendly and very helpful. Thank you!!
1/7/2026
Amanda M. VERIFIED CUSTOMER
Adrian was great!!
1/7/2026
Mayra M. VERIFIED CUSTOMER
I am pleased with the service. Jonathan was helpful and answered my questions. He also informed me of the amenities available while I waited for my vehicle.