The Car Group

He’s always been professional and proactive when it comes to finding out about issues with my car. I prefer to have Trevor handle my business over any other service representative.

Excellent service. Mr T in particular A++

Rafael was above and beyond! He very professional and what he does.

No comments he was very good friendly an helpful

Jesus was very nice and provided good customer service. Unfortunately what he would say was not truthful. First I got promised my car same day. I got a call late in the day saying it would not be ready but the next day early morning I should be getting an update. Next day I got no call I had to call in. Around 11am I got an update saying my car was not ready and was expected to be ready by 4pm since the employees were having a holiday party. Since I work overnight I told Jesus I would either arrange someone to pick up car for me or I’d go myself around 9pm. I was told my keys and all info would be passed along to sales dept. my sister arrives around 830pm and is told they have no clue where my paper work is at or where my key was at. My sister was told “come back tomorrow”. She had to take another uber home. And I had to take an uber to work and back home. Next day I call in the morning and they inform me car is still not ready but it would be ready by 11am and as soon it is ready it would be dropped off at my home. Jesus even mentioned it was very dusty and he would arrange a car wash. 1pm rolls around and still no car. I call and I’m told “it is on its way”. Car arrives at my home around 2pm. (It is a 14 min drive). Car arrives unwashed. At this point I have no resolution on one of my issues and another issue I was told was resolved was not resolved. I call Jesus to get an update if a part is covered under my warranty or not. He promises to call back. I also let him know my brakes had an additional issue. He told me once we know if the part( cowl) is covered or not he would get it all scheduled together. He promised a call back. This is the last I hear from him in almost 3 weeks. I tried every way of contacting him. Called service and was told he was on calls or with customers. I tried texting some of the ford numbers that had text me. Was promised a response and would never get one. I left messages w the receptionist for Jesus and for a service manager. Never got any calls what so ever. I emailed the general inquiry I had a person from sales call me and actually tell me no person in service is named Jesus and to try speaking to any other person. Which I did and all would simply leave a message for Jesus. I even emailed the BBB for help reaching a resolution. At almost a month after my initial visit I finally got Jesus on the phone. He then informed me the cowl was not covered and that my brake issue would require another visit which I could schedule when I’m ready. Unfortunately my next month is already booked with travel. Unfortunately I will need to put off another visit. Completely disappointed in the service I received. Long time Cerritos ford customer.

Good job

Ernesto was provided excellent customer service.

Thank you Leo Lazcano for your help and service!!!!

Q has excellent customer service. Communicates well and goes above and beyond to.find answers.

Great service and Joseph is always super helpful!

Alex was great. Been coming there for years. Always happy.

Great Communicstion, Expedient and Excellent Service

Great service, fast and very helpful. The person assisting me was excellent with great communication and very proffesional.

Benito is absolutely the best! His hard work and efficiency is top-notch and is matched so well with his friendliness and knowledge. He is by far the best in the business and I absolutely trust my car in his care and in the care of the Honda mechanics. The effectiveness and efficiency of your team at Honda is unmatched.

As a loyal customer I felt unappreciated. Asking for a discount felt like I was offending the service advisor. She was approachable and even questioned why I would ask for a discount. It was not expected from a service advisor.

Very Thorough, offering me the best quality work for my car. Thank You

David was very professional and understanding person and taking time to explain in details about the service need it

Fue muy excelente servicio me gustó y fue rápido

Ernesto was awesome. I’ll be looking for him when I return for my car’s needs. Thanks Ernesto

Great Rapids customer service from Julie Canales.