Edward was very helpful and I’m very happy with his excellent customer service. I
1/18/2026
Damaris R. VERIFIED CUSTOMER
Ernesto was great very thorough and explained everything in detail!! Great service advisor
1/18/2026
Jose P. VERIFIED CUSTOMER
Excellent service, friendliness and respect always
1/18/2026
Eric C. VERIFIED CUSTOMER
Andrew Sharma was great went above and beyond was very helpful, however the problem lies with Ethos Group the extended warranty that I purchased they did not want to cover the repair on my car Andrew pleaded my case to them and they were very rude with him on the phone. I was very disappointed with Ethos group. Being that this is my first claim with them and spending $3,300 on a warranty. I feel ripped off by them. I am not happy.. I have always been satisfied with Norm Reeves Honda West Covina service department. Never any issues until now..
1/18/2026
Tina G. VERIFIED CUSTOMER
Michael was very knowledgeable. Straight to the point and service was a seamless experience. I picked up the car on Michael’s day off and a service advisor at the desk in front of Michael’s helped me check out and find my car and I really appreciate his help also because he got me in and out while he was obviously busy with his customers.
1/18/2026
Fernando A. VERIFIED CUSTOMER
Javier, explain everything, has great costumer service, good attitude.
1/18/2026
Latasha M. VERIFIED CUSTOMER
Always very helpful
1/18/2026
John J. VERIFIED CUSTOMER
Very professional and welcoming hospitality. Above and beyond.
1/18/2026
Edmund V. VERIFIED CUSTOMER
Mr. Thanh Sabatier.continues provide excellent service. He is a great asset to Norm Reeves Honda. I will always ask for Thanh.
1/18/2026
Sreekumar S. VERIFIED CUSTOMER
As always Reuben is fabulous! I know I can trust my car will get the highest quality service. Excellent customer handling skills! I keep coming because u know Reuben is there.
1/18/2026
Alex G. VERIFIED CUSTOMER
Excellent service
1/18/2026
Christina B. VERIFIED CUSTOMER
Angelo was great. Explained everything to me and was very nice and helpful
1/18/2026
Lisa M. VERIFIED CUSTOMER
Easy to make an appointment. I was able to drop my car off the evening before. Kept me updated with texts. Quick and easy.
1/18/2026
Janice M. VERIFIED CUSTOMER
I was so stressed out about my car not starting. I called Temecula Honda first, since they are closer. They literally laughed and said they could help me until next week. I called you, and Phillip got on the phone and reassured me that he would make sure I got taken care of. So I left work and drove to Vista. He greeted me, reassured me again and got me right in. Checked on me and my car numerous times. He made my nightmare go away. I can't tell you how much appreciated his kindness and quality of care for my car. It was fixed and ready to go in no time. If I refer someone to buy a car there in Vista, it will be because of Phillip. I can't tell you how much I appreciate him.
1/18/2026
Julie K. VERIFIED CUSTOMER
Andrew was the best he gave me all the information needed and explained in detail what was happening, greatly appreciated.
1/18/2026
Joseph M. VERIFIED CUSTOMER
I have been with q ever since I've owned my truck.Thank you for having him as a service representative.And he has become a good friend to me since i've known him
1/18/2026
Robert M. VERIFIED CUSTOMER
Trinity and Randy were very helpful very friendly. Trinity went out of her way to make sure I found my car when he traded my car in and Mr. Randy help me seal the deal and walk out of there with a new 2026 Honda Civic and I’m enjoying every minute of it.