Everything went well and relatively quickly. My only concern would have been a better explanation of the purpose of the software update. Why was an update needed? What issue(s) did the update solve?
2/1/2026
Carolyn B. VERIFIED CUSTOMER
I feel so lucky I got Alex for my service rep. He actually made my maintenance service a pleasant experience. I think that says it all, but to be specific, Alex is helpful, friendly, and most of all, trustworthy. I really appreciate the great service. I had a terrible car buying experience there, but the service center is spectacular.
2/1/2026
Arturo L. VERIFIED CUSTOMER
Trevor was professional and explained what was being done to the vehicle. He’s a very knowledgeable service advisor.
2/1/2026
Eduardo S. VERIFIED CUSTOMER
Javier was a great help and made the process quick and easy. He also was able to answer my questions on maintenance for my 1st hybrid vehicle.
2/1/2026
Robert C. VERIFIED CUSTOMER
My service advisor Jesus Herrera was fantastic. This was the completion of a 2 visit repair due to warranty and parts and he kept me notified between both visits, during the visits, and answered my questions quickly.
2/1/2026
Omar R. VERIFIED CUSTOMER
None
2/1/2026
Rowen A. VERIFIED CUSTOMER
Excellent service
1/31/2026
Vicki W. VERIFIED CUSTOMER
Was given incorrect paperwork at end of service work. Jesus did not come across as being knowledgeable. The service guy that was there at the end of the day, unfortunately don't have his name, was able to make things better. Jesus had me leaving with paperwork showing many needs immediate attention items without saying a word about them. Felt he could really care less... it was quiting time!
1/31/2026
Tiffany N. VERIFIED CUSTOMER
Great customer service !
1/31/2026
Victoria A. VERIFIED CUSTOMER
She was very nice and professional. Helpful and answered my questions.
1/31/2026
Steve K. VERIFIED CUSTOMER
Quick follow up
Actuall phone call
My advisor was great
1/31/2026
Dell M. VERIFIED CUSTOMER
Great experience!
1/31/2026
Reed S. VERIFIED CUSTOMER
Great value of service.
1/31/2026
Jorge P. VERIFIED CUSTOMER
Professional and friendly service with excellent customer care. I was very satisfied.
1/31/2026
Randy R. VERIFIED CUSTOMER
Rosalind was very pleasant and listened to my service requests on my Camry
I would rate her as excellent! I will request her as my service adviser for my next service.
1/31/2026
Denver B. VERIFIED CUSTOMER
Thank you Richard for the outstanding service from the maintenance team…
I appreciate you saving me as much as possible through discounts. I plan to take my car back for service after 22 year since new here
1/31/2026
Kathrine W. VERIFIED CUSTOMER
Appreciate the great service!
1/31/2026
Joni R. VERIFIED CUSTOMER
I wasn't kept informed about the progress of my car.
It was supposed to take 2 hours or less, and I was there for 3 hours.
Even then I had to go check if it was done!
1/31/2026
Steven F. VERIFIED CUSTOMER
Rudy was great and understood my service problem with my car! Keep up the good work!