Edward was great from start to finish on my visit to norm reeves Honda .
2/4/2026
Erica G. VERIFIED CUSTOMER
He was great! Had a great attitude and was super helpful. Great service overall!!
2/4/2026
Arlene V. VERIFIED CUSTOMER
Samuel was very personable. He was also very good at keeping in communication with me during my wait and explained the services that were recommended for my vehicle clearly. I have never received poor service at Norm Reeves Honda. But by far Samuel was the best service I have received. Thank you Samuel.
2/4/2026
David L. VERIFIED CUSTOMER
Please see my prior comments regarding my suspension job returned to me with an off center steering wheel and my missing lug nut lock key that I’ve inquired about and have not been given an update about.
2/4/2026
Angelito C. VERIFIED CUSTOMER
Ivette Rodriguez is an excellent advisor, I’m very satisfied with her service.
Regards, Angelito C
2/4/2026
Mary S. VERIFIED CUSTOMER
I usually work with Benito, but he was out, Edward was a pleasure.
2/3/2026
James Howard. VERIFIED CUSTOMER
Completely satisfied with the service Norm Reeves and Joseph provided.
2/3/2026
Lydia G. VERIFIED CUSTOMER
Ms. Guzman was friendly and efficient. She said the car would be done in two hours and it was. Kudos to the mechanics working on my car.
2/3/2026
Yuan S. VERIFIED CUSTOMER
Very good service.
2/3/2026
Nathan B. VERIFIED CUSTOMER
Unfortunately my recent service from Clayton Enick was not good. My floor mat anchor had ripped out. I went through Honda customer service to ask for Honda good will on replacing the carpet. Honda agreed and the bottom carpet kit was ordered. After the installation I noticed the floor mat was not replaced even though the anchoring plastic parts were ripped out and therefore the floor mat could not be anchored down. Clayton said he would request to have the floor mat also covered by Honda goodwill, but I have not heard anything about it. When I got home I noticed a plastic cap covering the passenger seat where it screws to the floor was missing. I asked Clayton about it and the response was that it was missing when the car was brought it…not sure why that part would be missing as I noticed right away that something didn’t look right. Not good customer service, unfortunately.
2/3/2026
Mir H. VERIFIED CUSTOMER
Ms. Hannah Martinez represents the highest standard of professionalism, knowledge, and forthrightness. She is my go to at Norm’s—Norm Reeves who himself is a man and a brand with an impeccable high class name known for high quality world class service in San Diego County and throughout Southern California. Thank you, again, Ms Martinez and Norm Reeves.
God bless,
2/3/2026
Rami A. VERIFIED CUSTOMER
They refuse to honor warranty on a battery
I have to buy a new battery from AAA while my battery. The one that I bought from you still under warranty
2/3/2026
Juan C. VERIFIED CUSTOMER
Pablo was excellent throughout the whole processed. He took care of communicating with the claims adjuster and myself. He made me aware of all the options and made my decision easy and simple. I appreciate Pablo for all his help and professionalism and all of the team members involved in getting my car ready to go. Thanks again!
2/3/2026
Tiantian J. VERIFIED CUSTOMER
Feels like they were in a rush. They left the wires exposed! Poor quality of work!
2/3/2026
Yogendrabhail P. VERIFIED CUSTOMER
First impression is last impression very nice vehicle thankyou
2/3/2026
Michael B. VERIFIED CUSTOMER
I’m not sure why I had to waste my personal time because YOU GUYS lost or damaged the backup key fob on a brand new truck. It should’ve been replacing prior to it being sold. And the fact that the lady who wrote up the service ppwk told me that I’d have to wait TWO HOURS for the key fob was ridiculous. She was quite rude and condescending when I asked her if I had to wait for Joseph after another employee told me that he was on a lunch break. She just kept saying, “ I’m writing it up for Joseph.” Your service advisors aren’t very nice. They need more training in providing excellent customer service. Just by this experience alone, I will NOT be servicing my new Honda there. Perhaps you should focus less on volume sales and focus a little more on customer service and taking care of your vehicles. I still can’t believe how much damage is on a brand new car like this.
2/3/2026
Nadejda M. VERIFIED CUSTOMER
Edward was a great service professional.
2/3/2026
Rudolfo R. VERIFIED CUSTOMER
Me atendieron muy bien .! Tanto el departamento de partes como el departamento de Servicio . Gracias
2/3/2026
Lucila Y. VERIFIED CUSTOMER
It was pleasant and excellent service
2/3/2026
Michael T. VERIFIED CUSTOMER
Viviana is a great service advisor. She gives an accurate advice on my concerns,and would recommend her to anyone that comes in for service.She always takes good care of my needs on service.