The Car Group

Bad customer service experience

Hannah was awesome! Great customer service. Will definitely be coming back.

Great experience overall—friendly staff, smooth process, and excellent service from start to finish.

Jonathan is very professional and very proficient. He explained everything thoroughly and advised me about other services that Norm Reeves Honda provides

nice

Gary was helpful, professional & easy to work with.

Gary has helped me with all three of my cars. Very curtious, informative and knowlwedgeable. Took me in on short notice and made sure I got my car back by end of day,

Completely satisfie, very

Yes I thank for the customer service in the name of Leo he is perfectly accommodated and very transparent to his customer.Hopefully all the same as Leo very polite and fair in dealing his client.Great job Leo and God bless!

Keep up the good work

I was not satisfied with my recent service experience at Norm Reeves Honda due to the service advisor’s tone and manner of communication. From the start, her demeanor came across as condescending. I asked a simple question about whether my vehicle could be run through the machine wash, as this has been done without issue during prior visits. While I fully understand and respect being told no, the way the response was delivered was dismissive and unnecessary. I was told that they do not do that and that I “wouldn’t want it anyway” because it is not a good wash. That response raised concerns for me, particularly since my brand-new vehicle and several other vehicles my family has purchased from Norm Reeves Honda have previously gone through the same wash. The issue was not the denial itself, but the lack of professionalism in how it was handled. After reflecting on the interaction, I spoke with a friend who reported a similarly negative experience with the same advisor. In his case, a multipoint inspection was waived without his consent, yet the paperwork reflected that he had declined it, which was not accurate. Overall, this was a disappointing experience driven by poor communication and attitude. A simple inquiry was met with a response that felt rude and dismissive, which is not the level of customer service I expect from a dealership with which my family has done repeated business

Thank you for the fine service!

everything was very satisfactory. Your team is very polite and courteous. Thank you so much guys.

Robert was very attentive and professional. I’m very satisfied with the service provided. TR

Trevor rodriguez is the best

Great work. Jesus was great!

Ricahard was amazing , he took care of us very well.

Good service. Thank you Mr Jonh Le take care my car very good

Fantastic as always. I return regularly

Thanks Robert Farr for always taking care of me. I think you have been my advisor since I bought my car at the dealer (2018).