The wait time for a simple oil change and tire rotation with an inspection was excessive. I’m very disappointed that it took half the day for the service to be done.
2/6/2026
Charles W. VERIFIED CUSTOMER
Jessica was attentive and explained well
2/6/2026
Douglas W. VERIFIED CUSTOMER
She helped me with every question!
2/6/2026
Enrico S. VERIFIED CUSTOMER
Jessica Herrerias my service representative was knowledgeable, friendly, and helpful. My 6month maintenance service, recall recommendations were handled with utmost professionalism. Thank you Norm Reeves Toyota.
2/6/2026
Mathilda D. VERIFIED CUSTOMER
Thank you. Valery was very helpful in assisting us. The car runs very smoothly after the service. Thanks to everybody who worked doing the service.
MD
2/6/2026
Shirley T. VERIFIED CUSTOMER
Pablo was professional and courteous. He explained every detail of the repairs and kept me up to date on the completion time. I was absolutely pleased.
2/6/2026
Rochelle Denise. VERIFIED CUSTOMER
I've been waiting for this recall for my brake line play wow now and I have not had service for it yet the problem is yours not mine you sent me the notification ????????????
2/6/2026
Gabriela G. VERIFIED CUSTOMER
I sustained damage to my new vehicle from an issue I never would have expected to cause harm. I was extremely upset by the situation and requested to speak with a manager to see if a discount on labor could be offered. That request was denied.
As a result, I am not satisfied with the outcome. Given that I put down $20,000 on the vehicle and the issue was unforeseen, I believe a labor discount should have been offered as a reasonable gesture of goodwill.
2/6/2026
George F. VERIFIED CUSTOMER
Excellent
2/6/2026
Yannig S. VERIFIED CUSTOMER
Eduardo continues to be our family’s trusted service advisor. He set up pickup an dropped of our car and serviced the car within a couple of hours.
He washed the car and even charged a bit.
Thank you Eduardo for always taking good care of us.
2/6/2026
Duane S. VERIFIED CUSTOMER
Yvette was great as always. Very helpful. Answered all my questions either via email or in person. Worked with me on what was needed and pricing. Was very fair, and listened to my concerns and helped with that. She always goes above and beyond
2/6/2026
Sean H. VERIFIED CUSTOMER
I had bought bad tires but needed my 60k maintenance done as well and Patrick scheduled everything together and communicated perfectly everything that was being fixed. It’s tough to find real customer service these days but I always get excellent help at Norm Reeves Subaru. Patrick was even kind enough to apply a coupon he found. Thank you so much for keeping my WRX in great condition because I love my car.
2/6/2026
David W. VERIFIED CUSTOMER
Marlen was helpful, courteous, and professional.
2/6/2026
****N. VERIFIED CUSTOMER
Ramblin took great care of me!
2/6/2026
Audrey H. VERIFIED CUSTOMER
Great service
2/6/2026
Jane V. VERIFIED CUSTOMER
I was a bit confused. I paid for the services for my car while I was still in the waiting room per a text. After a while I went out looking for my rep and wasn't sure if I should take my keys off the board and leave or if I had to stay and get clearance first. He finally came around and gave me my keys and a copy of my billing and I was outta there.
2/6/2026
Joey S. VERIFIED CUSTOMER
Once again, Anthony Sanchez provided the absolute wonderful service to complete what I needed for my automobile. I want to thank you for having a wonderful employee like him!
2/6/2026
Lynn B. VERIFIED CUSTOMER
Extremely happy! It only took one hour from start to finish for Pablo to diagnose the nail in my tire and replace it with an identical tire. He was friendly and helpful. Loved my experience.
2/6/2026
Guillermo F. VERIFIED CUSTOMER
Michael was professional & Courteous. Very nice person.
2/6/2026
Steven S. VERIFIED CUSTOMER
Very satisfied with the customer service and time, I was in and out very fast.