Ramez was very helpful, prompt and clear in his communications, and understanding of the situation. He provided excellent service!
2/7/2026
Victoria H. VERIFIED CUSTOMER
Joseph was so nice and helpful. Service was fast!
2/7/2026
Gloria S. VERIFIED CUSTOMER
Always good service especially from Trinity
2/7/2026
Imelda C. VERIFIED CUSTOMER
Positive and friendly service by the service representative
2/7/2026
Rosemary V. VERIFIED CUSTOMER
Great customer service!
2/7/2026
Debora A. VERIFIED CUSTOMER
Samuel was excellent and fast
2/7/2026
Carson C. VERIFIED CUSTOMER
Went to pick up my car and was met with a very rude person at the first desk for service on the computer closed to the car bay, I went up said “ hi, how are you” and he proceeded to ignore me, not even look up to acknowledge me. While I waited, he got impatient I was still standing there and said he couldn’t help me and didn’t direct me or set me up with someone without storming off.
I went due to a recall on my vehicle, my wife and I are looking to purchase another vehicle quite soon and was hoping to get another Honda. After this experience absolutely not with this dealership.
2/7/2026
Kristen V. VERIFIED CUSTOMER
This was my first time having my car serviced at dealer in 20 years. I was apprehensive because I was not treated well the last time (not a Ford center). If had known it would take 5 and a half weeks to complete the repair, I would have called other Ford service centers. In my opinion, too many appointments are being made for number of technicians and bays that are available. My vehicle wasn't touched for the first week it was there and was delayed for several days while waiting to be seen by another department. I am pleased that the staff was very kind and the repairs were done under warranty and a rental vehicle was provided.
2/7/2026
Phuoc N. VERIFIED CUSTOMER
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2/7/2026
Helena C. VERIFIED CUSTOMER
Thank you for all your help on late Friday afternoon. Thank you for a detailed explanation on the work that was needed as well.
2/7/2026
Guillermo V. VERIFIED CUSTOMER
Always get awesome help when I take my truck in for service
2/7/2026
Martin U. VERIFIED CUSTOMER
Edwin is a great asset to Norm Reeves Genesis. Always a pleasure to interact with him to ensure best operation of my vehicle
2/7/2026
Jenny P. VERIFIED CUSTOMER
Edward was extremely helpful getting my car finished when I needed it. Well done.
2/7/2026
Rebecca M. VERIFIED CUSTOMER
I appreciate the text that I got about my car while there for service. The service rep was super friendly and explained to me all that would be inspected while in for its oil change. I also appreciate being given a list of services that my car will need in the near future. All and all wonderful experience and a very customer friendly place.
2/7/2026
Ausma F. VERIFIED CUSTOMER
I had an excellent experience with my recent service visit. Ivette Rodriguez was professional, friendly, and very attentive throughout the entire process. She explained everything clearly, kept me informed, and made sure all my concerns were addressed. I also really appreciated being offered a shuttle back home and having an Uber sent to pick me up from home once the service was completed. My car now rides much smoother after the engine fuel pump recall service. The entire experience was convenient and stress-free. Thank you for such outstanding customer service, I truly felt well taken care of.
2/7/2026
Ramiro C. VERIFIED CUSTOMER
They tried to charge me $4000 only for connecting a cable shame on you
2/7/2026
Michaela D. VERIFIED CUSTOMER
Thank you! ????????
2/7/2026
Michael G. VERIFIED CUSTOMER
Thank you Sal for finding a way to get a fair way to get repairs done. Your extra effort is truly appreciated. The overall results were great and made up for the little hiccups during the process. Thanks again!!
2/6/2026
Adrienne J. VERIFIED CUSTOMER
Benito, as usual, has always been helpful as it relates to my maintenance needs. Thank you, Benito