The Car Group

I had an 8:30 AM appointment for routine service and agreed to a few additional services recommended by my advisor, Ramiro Montes. I also made it clear that I would be waiting for the vehicle. Despite having an appointment, I ended up waiting over 3.5 hours with no communication or updates. Normally when I bring my car in, I receive a text with progress updates and a link showing the status of the service and any additional recommendations. This time, I did not receive any communication for the first three hours. I tried calling Ramiro directly but couldn’t be reached, so I had to contact the main operator just to get an update. Only after that did he finally send the service link with recommended items. By that point I was already frustrated after waiting so long without any information. To make matters worse, after picking up my car I noticed that the auto setting on my A/C is no longer working properly, which was not an issue before the service visit. Appointments should be respected, and basic communication during a long service wait should be standard. This experience was disappointing. I would appreciate if someone from service management could follow up with me regarding this visit and Ill be going in tomorrow for the new A/C issue.

Thank you!! :)

Thank you for being supportive of getting me to work on time and being so nice to get me a ride from work to pick up my car. I will definitely be coming back. This was great service

Always very satisfied with having my car serviced at Norm Reeves Honda

Thank you very much.

Still hearing some rattling noise coming from the dashboard/ radio. Would love for a mechanic to inspect again.

Julie Canales is trustworthy and highly detailed. I always seek her out when my car needs to be serviced.

I was very satisfied with service and kindness Thank you very much

The team was on time and very helpful thanks

He was great, and super nice

Mike Barr was the best. Explained everything to me. Was very thorough. I felt take care of from start to finish.

Estimated wait time I was given was 2-2.5 hours, instead I had to wait 4 hours. Upon checkout I had to ask for all paperwork to justify the charges. Did not receive the complimentary car wash token, I also had to remind them upon receipt. Trash was left in my car. When I tried to depart dealership was boxed in all sides - had to ask for them to move cars.

She was very helpful

Good guy, good help

Representative Benito was very helpful and professional. Thank you.

Norm reeves treated me well..and Pablo i belive went out of his way to help my honda have life again..also Mr Philip Rosales I want to thank u also..thank u..

Kyle is awesome Thanks Arthur Z

Rosalina gives me Excellent service.

John was extremely helpful and made sure I understood what services my car needed.

Great service!!