When I arrived for service I gave my phone number to contact as my wife was not present and could not answer her phone. The vehicle was finished but I was not contacted at all. My wife did receive the text but because she could not use her phone I did not know my car was ready until I saw it in the parking lot over two hours after it had been finished. I was told the system did automatically text her but because she wasn’t present I would have not known the vehicle was finished if I didn’t check myself.
3/8/2026
Anthony . VERIFIED CUSTOMER
I was very happy with the entire team at Norm Reeves ford. They made the process really easy to get the service I needed. Crystal Rivera truly represents the company's commitment to quality customer service.
Thank you.
3/8/2026
Mary M. VERIFIED CUSTOMER
Great fast andcefficient service
3/8/2026
Adriana E. VERIFIED CUSTOMER
Service is always great.
3/8/2026
Doris G. VERIFIED CUSTOMER
Great job but it is hard to see oncoming traffic when leaving your dealership because of all the parked cars on the street.
3/8/2026
Francisco R. VERIFIED CUSTOMER
Good service from Mike service advisor thank for the service I have on my car
3/8/2026
Melissa N. VERIFIED CUSTOMER
I have bought three vehicles from your dealership - and Benito has been my service advisor for twenty years - always professional, prompt, and provides quality service. Thank you .
3/8/2026
Gladys A. VERIFIED CUSTOMER
Louie Ramos was very professional and pleasant when I dealt with him. He kept me informed with the status of my tire and rim repair. Thank you, Louie!
3/8/2026
Angelica L. VERIFIED CUSTOMER
Always great service and easy to book an appointment.
3/8/2026
Maria R. VERIFIED CUSTOMER
I been to this location multiple times and today was the first time it took more than 5 hours for a simple oil change. I was very disappointed. I understand that it is a Saturday but today was ridiculous. Considering going somewhere else.
3/8/2026
Alejandro V. VERIFIED CUSTOMER
First Time First service no my new CR-V all good thank you all for the good service
3/8/2026
Danh N. VERIFIED CUSTOMER
Diego did an amazing job! He was able to answer all the questions I had, and he provided all the necessary information about my car.
3/8/2026
Fernando R. VERIFIED CUSTOMER
Richard made the process of getting my hatch repaired as smoothly as possible. Thanks Richard! Many thanks to the mechanics for their hard work.
3/8/2026
Max P. VERIFIED CUSTOMER
Tony is great! Went out of his way to give me a quote for a comprehensive insurance claim. Super thankful for that.
3/8/2026
Harrison R. VERIFIED CUSTOMER
He always takes care of me. The reason I keep coming back even though I move to different cities
3/7/2026
Robert K. VERIFIED CUSTOMER
Excellent service by service writer and mechanics!!!! Job well done!!’ Look forward to our next service department visit.
3/7/2026
Hector G. VERIFIED CUSTOMER
Great Service
3/7/2026
Cesar D. VERIFIED CUSTOMER
George was very pleasant, knowledgeable great guy.