When picking up my car, i had to ask about service done to car. No explanations given as to what was what or why it was done. Not even the asked if I had any questions. I dont know who checked me out, i waited till someone was avail. Other than that everything else was great
3/10/2026
Joseph R. VERIFIED CUSTOMER
Takes too long
3/10/2026
Jay R. VERIFIED CUSTOMER
Robert provided fast and friendly service.
3/10/2026
Evelyn M. VERIFIED CUSTOMER
Great customer service
3/10/2026
Christopher G. VERIFIED CUSTOMER
Probably the best advisor I’ve dealt with since I have been taking my Highlander into Norm Reeves since 2010.
3/10/2026
Maria Corina. VERIFIED CUSTOMER
Very helpful
3/10/2026
Cherylynne B. VERIFIED CUSTOMER
Very nice guy. Just felt like I was being pressured into buying a new battery due to the recall.
3/10/2026
Brandon P. VERIFIED CUSTOMER
Mike was excellent!
3/10/2026
Donna S. VERIFIED CUSTOMER
Everyone worked hard to find the problem and they were able to find and fix the problem.
3/10/2026
Danny D. VERIFIED CUSTOMER
Great customer service. Ramez answered all of my concerns.
3/9/2026
Joel M. VERIFIED CUSTOMER
Service good
3/9/2026
Anita W. VERIFIED CUSTOMER
The staff is Always professional and pleasant.
3/9/2026
Juan L. VERIFIED CUSTOMER
Thank you so much Mr.Q.Holt excellent service as Always.
3/9/2026
Latoya W. VERIFIED CUSTOMER
I love Ruben energy! He's always helpful and goes out his way to make sure you received all the service you need. Ruben is very polite and always smiling.
3/9/2026
Leslie A. VERIFIED CUSTOMER
Sam provided great customer service!
3/9/2026
Edwin G. VERIFIED CUSTOMER
Samuel Tung was very helpful eagerly explained the service done on our vehicle...
Definitely an asset to your dealership.
Service oriented person.
3/9/2026
Robert R. VERIFIED CUSTOMER
Mike provided outstanding customer service!
Thank you, Mike.
3/9/2026
Angelica G. VERIFIED CUSTOMER
This was the second time that the representative forgot to call me to tell me what was critically recommended. I got there on time for my 12:20 appointment and was told to wait in the lobby. The rep called me at 12:58pm to say that a B1 service was recommended per the service light. I agreed to that service. I waited until 3:20 (3hrs from our appt time) to ask someone for update. The car had been ready but the rep never called to tell me what services were critically recommended so I could decide whether or not to do them. There was at least 1 service that I would have immediately said yes to but it was too late. The excuse for the 2nd time was that the rep had been on lunch. I understand that everyone deserves their lunch break but why schedule appointments when everyone goes on lunch when you have the customer waiting in the lobby. Now im going to be concerned about that critical service that needs to get done immediately. Honestly, I plan on finding another mechanic for future repairs.
3/9/2026
Irma M. VERIFIED CUSTOMER
Rudy is the best! He is personable, extremely knowledgeable. It can be overwhelming when you're having issues with your vehicle, and he takes the time , to answer all your questions, and help
put your mind at ease. Thank you, Rudy!!!!!
3/9/2026
Joseph B. VERIFIED CUSTOMER
The service was great and my advisor gave me a time my car would be done and he was pretty much right on time. Thank you!