Hannah was amazing! Very friendly and informative about the process of my service! I love the Norm Reeves staff. I returned because the customer service is amazing!
3/16/2026
Frank V. VERIFIED CUSTOMER
I think the price was a little high ! Especially the labor on a job that was not that difficult! I did appreciate that they were able to get it done in a timely manner!
3/16/2026
Jerome M. VERIFIED CUSTOMER
Edwin is a pleasure to deal with. He makes me feel like I am the most important person at the dealership. Because of the comfort zone I enjoy while there it makes me want to purchase my next car there.
3/16/2026
Steven P. VERIFIED CUSTOMER
Vwry great customer service
3/15/2026
Lisa C. VERIFIED CUSTOMER
George is by far one of your best technicians and he redeemed Norm Reeves from the last HORRIBLE service I had! I will ask for George every time from now on!
3/15/2026
John/ Debbie. VERIFIED CUSTOMER
Ford dealerships wash your car after every service at no charge. Also constant communication via text thru the process as well. I had to call to get an update of my car 5+ hours after dropping off.
3/15/2026
Tina D. VERIFIED CUSTOMER
Thanks
3/15/2026
Javier G. VERIFIED CUSTOMER
Service was great,the gentleman who help me Javier Lopes Castro,very professional and polite..thank you again..
3/15/2026
Ramon D. VERIFIED CUSTOMER
Excelente servicio y muy profesional asistencia gracias Sr Eduardo Miller
3/15/2026
Jimson/Maita G. VERIFIED CUSTOMER
Dropped off car Monday morning 3/9, wasted 1 week of rental car, picked up car Friday 3/13 instead since diagnostic was not even done. I had to return rental car and wasted money by going to your service.
3/15/2026
Raymond E. VERIFIED CUSTOMER
Efficiency. Customer service.
3/15/2026
Alejandra A. VERIFIED CUSTOMER
Leo was very helpful left very satisfied with service and customer experience. Grateful for his consideration of time and accommodating with a rental.
3/15/2026
Maria F. VERIFIED CUSTOMER
Adrian was friendly and efficient
3/15/2026
Xavier R. VERIFIED CUSTOMER
Gary was very informative throughout the process and determined that my repairs were completed. Shoutout to the porter who brought my car over at pickup and reported it was riding rough after what was assumed repairs were completed. Gary quickly got me into another loaner and had additional warranty work completed. Thanks to the team, everyone was friendly and helpful.
3/15/2026
Andre C. VERIFIED CUSTOMER
Denise was very professional and helped set my mind at ease. She deserves a raise!!
3/15/2026
Andres M. VERIFIED CUSTOMER
Robert was very helpful
3/15/2026
John M. VERIFIED CUSTOMER
Everything was excellent from start to finish.
3/15/2026
Tamara A. VERIFIED CUSTOMER
She was very helpful.
3/15/2026
Amelia M. VERIFIED CUSTOMER
From the guy receiving you outside, the service advisor, Benito Torres, and Technician are all service oriented and makes sure client is satisfied with their service. Although srrvice at the dealership id pricey, i know i can trust the people here not to take advantage.