I moved to Yorba Linda and I continue to go to Norm Reeves Honda because Javier Pena is an honest service advisor. I trust him !
3/17/2026
Ana T. VERIFIED CUSTOMER
Thank you George Raygoza for providing a good experience. I was very happy with the quick in and out service. I went in for a quick filter replacement and I’m glad I didn’t have to wait long knowing how busy it was.
3/17/2026
Jordan Y. VERIFIED CUSTOMER
Quick, professional, and nice. Great expert
3/17/2026
Aida A. VERIFIED CUSTOMER
I went in to have my battery checked because I had an alert to check battery my advisor was David Ochoa and he stated my battery would be replaced this service took place on 03/13/26.
Today is 03/16/26 and my battery is completely dead.
I called Norm Reeves in Weat Covina and my call was answered by a young lady by the name of Daisy, very poor customer service. She said advisors were out at lunch and there was no one to help me. She proceeded to say I would be placed on hold but she had “no idea for how long” and continued by stating “you should have roadside assistance and have your car towed.
This is absolutely unacceptable and poor service.
3/16/2026
Dean M. VERIFIED CUSTOMER
Hi! I am very satisfied with the service team. They provide great customer service.
But Last Friday I brought in my car for maintenance ( tire rotation etc) then the next day I got a warning on my dashboard that my tires had pressure issues, which was not there before.
It is just challenging for me to get off work when I took off work last Friday to bring my car in.
3/16/2026
Karen B. VERIFIED CUSTOMER
Ernesto was nice but i needed to ask questions multiple times to get answers, and i still never got a definitive answer about the taping of wiring in the past. I really wanted to know that definitively, and if he had communicated better, i would have asked that the mechanics show me where the damage was and showed photos confirming they were wrapped. This way I could better protect my car going forward.
3/16/2026
Lina K. VERIFIED CUSTOMER
Worst experience ever
3/16/2026
Maira R. VERIFIED CUSTOMER
Ram provided excellent service. He was informative, he reviewed my service history and recommended only the needed service.
Thank you Ram.
3/16/2026
Elsa H. VERIFIED CUSTOMER
Very courteous
3/16/2026
Diana P. VERIFIED CUSTOMER
Ok. I will look out for e-mail
3/16/2026
Adriana M. VERIFIED CUSTOMER
Great experience! The service was quick and friendly and got my car running like new. highly recommended.! Thank you Ramez Ramzy
3/16/2026
Michael F. VERIFIED CUSTOMER
didn't get the same feel good feeling with Ramez that I usually do with the advisors there. Seemed almost bothered that I had a coupon for an oil change
3/16/2026
Victoria J. VERIFIED CUSTOMER
Outstanding customer service
3/16/2026
Roberto G. VERIFIED CUSTOMER
Pablo was professional and informative.
3/16/2026
Sarah B. VERIFIED CUSTOMER
Louis is great! Always helpful and informative
3/16/2026
Alice C. VERIFIED CUSTOMER
He did excellent job. He should be rewarded for his grace attentiveness
3/16/2026
Nicole P. VERIFIED CUSTOMER
I waited over 2 hours for my car to get an oil change and multi point inspection AND I had an appointment! Pablo did great with his customer service! He told me when checking in that the mechanics were behind and it would be a while. He offered a ride back to my home but I declined. The wait was ridiculous for such a small maintenance being done and having an appointment.